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Business Administrator (Level 3) Apprenticeship
Summary
You will provide support to the Customer Service Team and the management team to ensure all key activities are completed accurately and in a timely manner, whilst maintaining high standards of customer service. You will work with customers and shopfloor operations to ensure their needs are met, whilst identifying opportunities to improve our systems.
Wage: £18,798 a year
Minimum wage rates: opens in new tab
Reviewed annually
Hours: Monday to Friday, 8am - 4pm, 37 hours 30 minutes a week
Start date: Friday 1 January 2027
Duration: 1 year 6 months
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide a welcome and timely response to customer queries via telephone and email
- Provide order confirmations, proof of delivery documentation and other post-order communication as requested
- Contribute to the achievement of high-level service targets in relation to customer needs
- Contribute to the receipt, processing and delivery of all orders for Pilkington Bradford with high levels of first-time accuracy and ensuring professional and appropriate communications on all order-related matters
- Work with the Customer Service Team Leader to receive, process and resolve all customer claims and complaints through the claims and complaints management system, ensuring professional and appropriate communications on all complaint-related matters
- Work with Sales and Operational teams to achieve Profit, Price Targets and Volume, for the Merchanting Sector
- Contribute to the development and submission of Volume Forecasts/Price Forecasts by Product and Customer
- Maintain work records as per Company requirements
- Be able to work independently and as part of a team
- Ensure all Time & Attendance data is completed in a timely manner before submitting to payroll
- Maintain holiday records for all employees
- Ensure all Purchase Orders are processed through the relevant system, receipted and authorised by the relevant Manager
- Complete all month-end reports in a timely manner including Petty Cash, Staff Cash Sales
Where you'll work
1 Bridgeway Bradford BD4 9SN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INSTEP UK LIMITED
Training course
Business Administrator (Level 3)
Understanding apprenticeship levels opens in new tab
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data
Examples include MS Office or equivalent packages.
Able to choose the most appropriate IT solution to suit the business problem.
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Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails
- letters
- files
- payments
- reports and proposals
Makes recommendations for improvements and present solutions to management.
Drafts correspondence, writes reports and able to review others' work.
Maintains records and files, handles confidential information in compliance with the organisation's procedures.
Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
Demonstrates ability to influence and challenge appropriately.
Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
Uses the most appropriate channels to communicate effectively.
Demonstrates agility and confidence in communications, carrying authority appropriately.
Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work.
Is able to review processes autonomously and make suggestions for improvements.
Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
Manages resources e.g. equipment or facilities.
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report.
Plans required resources to successfully deliver projects.
Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
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Essential qualifications
- GCSE in: English (grade 4 or C or above)
- GCSE in: Maths (grade 4 or C or above)
Desirable qualifications
- GCSE in: Business Studies (grade 4 or C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
- Self motivated
- Polite
Other requirements
Must pass a pre-employment health assessment including drug and alcohol test.
About this employer
As a member of the NSG Group, Pilkington United Kingdom Limited is one of the leading glass suppliers in the UK. We manufacture, process and distribute glass in the UK under the Pilkington brand name, using the most advanced glass and coating technologies. We offer a wide range of innovative flat glass solutions for the construction industry and we also manufacture and supply products for non-building related applications such as digital signage and displays.
We employ around 3,000 people across the UK and the Pilkington brand is synonymous with technical excellence and service in the glass industry.
Company benefits
- 24 days holiday (rising to 27 days with service) plus declared public holidays
- Staff Bonus scheme (not guaranteed)
- Defined Contribution Pension Plan
- On site car parking
- Cycle to Work scheme
- Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
A permanent role in our Customer Service Team.
Ask a question
The contact for this apprenticeship is: PILKINGTON GROUP LIMITED
Jennie Liston
The reference code for this apprenticeship is VAC2000058978.
Apply now
Closes in 26 days (Tuesday 10 November 2026)
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