Plymouth City Council
Business Support Apprentice L3
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About Plymouth City Council
Plymouth City Council delivers a wide range of services to support people, communities, and businesses across Plymouth. Our Business Support teams play a vital role in ensuring services run efficiently and effectively.
About The Role
Plymouth City Council is pleased to offer two apprenticeship opportunities within our Business Support Team. This role provides an excellent opportunity to gain practical experience, develop valuable skills, and contribute to the delivery of high-quality services in a supportive and fast-paced environment. This apprenticeship is ideal for individuals who are motivated, organised, and keen to develop a career in business support and administration.
Key Duties And Responsibilities
As a Business Support Administrator Apprentice, you will:
- Manage and respond to emails in a professional and timely manner
- Use Microsoft Office applications, including Outlook, Word, Excel, and Teams, to support day-to-day business activities
- Handle inbound and outbound telephone calls, providing a courteous and professional service
- Work with internal systems and platforms, including financial systems such as Civica (full training provided)
- Support financial and administrative processes with a high level of accuracy and attention to detail
- Build and maintain effective working relationships within a team environment
- Manage and prioritise a rotating workload to meet deadlines and service standards
- Rotate through a variety of business support functions to develop a broad range of skills and experience
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The role involves both process-driven tasks and customer-focused administrative work, contributing to the delivery of an efficient, high-quality service.
What We’re Looking For
Skills and Experience
- Experience of working towards deadlines
- Experience of working as part of a team
- Basic knowledge of Microsoft Word, Outlook, and Excel
Personal Qualities
- Organised and reliable
- Willingness to learn
- Good attention to detail
- Professional and approachable
Qualifications
- GCSEs at grades A–C (9–4) or equivalent in English and Maths
Apprenticeship Training
The apprenticeship will be delivered in partnership with On Course South West. You will receive structured training alongside your role, with protected time during your working week to complete off-the-job learning.
Your existing qualifications will be reviewed to confirm eligibility for apprenticeship funding, and you may be required to complete a functional skills assessment.
Future Prospects
Our aim is to support your progression within the Council on successful completion of your apprenticeship. There are a range of development pathways and opportunities available to help you continue and build a rewarding career in local government.
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Location: Crownhill Court or Chelson Meadow/Prince Rock
Contract: Apprenticeship – Level 3 Business Administration
Duration: 15 months
The Disclosure & Barring Service Check requirement for this post is: Basic Check
We are a flexible employer and provide a variety of working arrangements tailored to the needs of each role.
Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, care experience, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex, or sexual orientation.
As part of our commitment to promoting equality, we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced, or are an Armed Forces Service Leaver within the last two years.
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
Plymouth City Council is proud to be an Age Friendly Employer. We encourage applications from talented people at every stage of their career.
For informal enquiries, please contact:
- Mel Owen – mel.owen@plymouth.gov.uk
- Stefan Chesney – stefan.chesney@plymouth.gov.uk
Closing Date: Tuesday 25 August
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