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Business Support Apprenticeship
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An exciting Apprenticeship opportunity has arisen within the District Council
The Apprenticeship Programme will run for a period of two years from approximately September 2026.
Wage
- £15,392 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates (opens in new tab)
- £8.80 per hour (Currently 10% above the National Apprenticeship Rates)
Training course
- Business administrator (level 3)
Hours
- Between the hours of 9:00- 17:00 Monday to Friday
- 37 hours a week
Start date
- Monday 2 November 2026
Duration
- 2 years
Positions available
- 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Apprentice will work within different teams within Community & Environmental Services department, under a planned carrousel arrangement, working under supervision and guidance to develop skills, knowledge and experience to provide delivery of a friendly, helpful and efficient service to the Council’s internal and external customers. This could include face to face service delivery as well as by telephone and electronic means.
Where you'll work
- Town Hall
- Bank Road
- Matlock
- Derbyshire
- DE4 3NN
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
- DCG
Training course
- Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
- Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports and able to review others' work.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement.
- Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
- Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
- Demonstrates ability to influence and challenge appropriately.
- Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
- Uses the most appropriate channels to communicate effectively.
- Demonstrates agility and confidence in communications, carrying authority appropriately.
- Understands and applies social media solutions appropriately.
- Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
- Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
- Is able to review processes autonomously and make suggestions for improvements.
- Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
- Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
- Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
- Manages resources e.g. equipment or facilities.
- Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
- Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report.
- Plans required resources to successfully deliver projects.
- Undertakes and leads projects as and when required.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
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Essential qualifications
- GCSE in: Maths & English or Functional Skills Qualification (grade A-C or 9-4/ Level 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
About this employer
Derbyshire Dales District Council may be a small rural council but what we may lack in size is more than made up by the scale of our corporate ambition and record of achievement. We have a strong ‘One Team, One Council’ culture which recognises the contributions of every individual and nurtures a strong culture of team working across the whole organisation. https://www.derbyshiredales.gov.uk/ (opens in new tab)
Company benefits
- VIVUP - Employee Benefits Platform
- Lifestyle Discounts – Save at major retailers, supermarkets, and restaurants
- Employee Assistance Program (EAP) - Health & Wellbeing Resources Support for mental and physical health
- Financial Wellbeing Tools – Help with budgeting, saving, and managing money
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
At the end of the two-year programme, it is anticipated that Apprentices will become employment ready and will be given the opportunity to apply for available permanent employment opportunities within the District Council.
Ask a question
The contact for this apprenticeship is:
- DCG
The reference code for this apprenticeship is VAC2000049363.
Apply now
Closes in 20 days (Sunday 13 September 2026)
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