Dumfries & Galloway Chamber of Commerce
Business Support Assistant
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Business Support Administrator
DG Chamber of Commerce & Developing Young Workforce (DYW)
Carmont House, The Crichton, Bankend Road, Dumfries DG1 4TA
Part time - 28 hours per week, flexible pattern over 4 or 5 days. Full time 35hrs could be considered.
Salary - £24,500 per annum (FTE is 35 hours) pro-rated to 28 hours per week £19,600
Headline
If you are a motivated and proactive individual with a passion for supporting local businesses and economic development, we encourage you to apply for the Business Support Administrator position at Dumfries and Galloway Chamber of Commerce.
Employed by DG Chamber of Commerce, the Business Support Administrator will act as the main point of contact for both the Chamber of Commerce and Developing the Young Workforce (DYW) in Dumfries and Galloway.
Full Job Description
We are seeking a highly organised and detail-oriented Business Support Administrator to join our team at Dumfries and Galloway Chamber of Commerce. The ideal candidate will provide administrative support to the Chamber's business development initiatives and help facilitate communication and collaboration among our members. You will also be required to handle the administration and office duties of the Developing the Young Workforce (DYW). Within your role with Dumfries and Galloway Chamber of Commerce, you will also be responsible for the financial administration and record keeping for the Chamber and DYW.
What you’ll be doing
- Providing administrative and clerical support.
- Assisting the Membership Services manager and DYW Project Manager with project administration.
- Preparing and managing correspondence, reports, documents, and databases.
- Arranging all invoices and processing payments, correctly coding transactions, reconciling accounts/statements, and maintaining accurate financial records.
- Organising and coordinating meetings, conferences, travel arrangements, and events.
- Handling incoming and outgoing communications, such as phone calls, emails, and mail.
- Implementing and maintaining any office systems and policies.
- Scheduling and confirming appointments and calendars.
- Checking in with members, membership renewals, following up payments, and speaking to members about how things are going and what support they need.
- Reporting to Board Members and performing secretarial duties.
- Organising, attending, and minute Board Meetings.
- Assisting in the creation and distribution of marketing materials and communications to promote Chamber and DYW events and initiatives.
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Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process, and we would aim to reach agreement on any changes.
Primary Responsibilities for both DG Chamber and DYW
- Manage the Project Databases.
- Support the financial administration and record keeping for DG Chamber and DYW, including grant-funded expenditure.
- Reconcile statements from suppliers.
- Supporting the Chamber and DYW websites and social media channels.
- Manage Minutes of Meetings.
- Key Focal Point with our Offices.
Personal Specification
Qualifications & Training
- Educated to National 5 or equivalent including English and Maths.
- Good working knowledge of Microsoft 365, particularly Excel.
- Experience of bookkeeping and financial administration.
- Working knowledge of Xero or a similar accounting package.
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Experience
- At least one year’s relevant work experience.
- Knowledge of the local business community or experience in a member/stakeholder-facing environment.
Qualities and Attitude
- Well-organized with a proactive solving approach.
- Ability to work independently as well as part of a team.
- Proactive.
- An interest in social media, marketing, communications, and branding.
Competencies
- Strong organizational skills.
- Problem-solving approach.
- Good interpersonal skills.
- Multi-tasker.
- Confident, professional, and able to use initiative.
- Customer service focus.
- Effective communicator, on phone, in writing, and in person.
- Proficiency in Microsoft Office Suite and other relevant software.
What’s in it for you
As well as a competitive salary, which is reviewed annually, you can also enjoy a number of other benefits.
At DG Chamber, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future, and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- Salary £19,600 - £24,500 (Depending on Hours).
- 28 hours per week, flexible pattern over 4 or 5 days.
- 30 days (pro rata) annual leave, plus bank holidays.
- Based at Carmont House, The Crichton, Dumfries, DG1 4TA.
- Enhanced sick pay scheme.
- Allowance for expenses and travel.
How to Apply
Please apply by providing:
- Up-to-date CV.
- Cover letter/email outlining how you meet the requirements of the job description.
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