3 Month Contract With A Local Authority

Job Purpose

The Business Support Assistant will provide effective and efficient administrative support to the Additional Learning Needs (ALN) Team, helping to ensure the smooth day-to-day delivery of statutory services in accordance with the ALN Code for Wales. The role will involve maintaining accurate pupil records, producing correspondence and documentation, coordinating meetings and deadlines, handling enquiries and providing a professional, customer-focused service to families, schools/settings and professional agencies.

Key Responsibilities

• Use database systems to accurately check, update and maintain pupil information and records.
• Produce, prepare and issue correspondence, letters, reports and other documentation accurately and within agreed timescales.
• Coordinate meetings, including arranging dates, preparing relevant documentation and supporting effective follow-up.
• Monitor key deadlines and assist the team in keeping activities and statutory processes on track.
• Handle telephone enquiries professionally, providing clear information and directing queries to the appropriate team member where required.
• Provide a high standard of customer service to families, schools/settings and professional agencies.
• Carry out a range of general office and administrative duties to support the effective operation of the ALN Team.
• Maintain confidentiality and handle sensitive information appropriately.
• Work independently to manage administrative tasks while contributing positively to a supportive team environment.
• Identify and resolve routine administrative issues, escalating more complex matters where appropriate.
• Ensure all administrative work is completed accurately, professionally and in line with relevant procedures and timescales.