Staffordshire Fire and Rescue Service
Business Support Assistant (Cannock and Rugeley)
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Salary: Grade 4 £25,989-£28,142
Contract Type: Permanent
Do you want to make a difference in your community? Staffordshire Fire & Rescue Service prides itself on the high standard of service it provides and every role has an important part to play in helping keep Staffordshire safe.
Every role in Staffordshire Fire and Rescue, including those in the shared service, exists to support the overall aim of achieving a safer and more sustainable community. This can take many forms, including conducting Home Fire Risk Checks, marketing the service to the community, coordinating training, or taking calls in our contact centre.
As you can imagine, achieving our overall aim depends on a variety of people with a range of skills, backgrounds, and experiences.
For more information about Staffordshire Fire and Rescue Service please click the below link:
Careers | Staffordshire Fire and Rescue Service
About The Opportunity
We’re looking for a proactive and organised Business Support Assistant to provide efficient and effective administrative support within the Northern Service Delivery Group.
This is a varied and rewarding role where you will support Managers across the Service Delivery Group, provide a professional front-of-house service at stations, and help ensure the smooth running of community facilities and station operations. You will play a key role in supporting projects, maintaining records, and delivering high-quality customer service to both internal colleagues and external partners.
Key Responsibilities
In this role you will:
- Provide administrative support including diary management, email and telephone handling, greeting visitors, and minute-taking
- Collate and produce statistical information for management and facilities teams
- Monitor and maintain stock levels, place orders, and manage goods received via electronic systems
- Support and administer Service Delivery Group projects and events
- Develop positive working relationships with community facility users and Trusted Partners
- Coordinate and support building maintenance activities, liaising with contractors and facilities management providers
- Ensure compliance with Health & Safety, Data Protection, Freedom of Information and Service policies
- Deputise at meetings in the absence of the Business Support Manager
- Assist personnel with research and information gathering for projects
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About You
Essential Criteria:
- Minimum of 2 years’ comprehensive experience in administrative and clerical systems
- Strong organisational skills with the ability to seek solutions to problems
- Ability to accurately record minutes and action points
- Proficient in Microsoft Office (Word, Excel, Outlook) and electronic management systems
- Excellent communication and interpersonal skills with a professional and positive approach
- Resilient and able to work independently under pressure and to strict deadlines
- Proven ability to work effectively as part of a team
- Flexible approach and willingness to travel to any station within the Service Delivery Group
- Current full driving licence
Desirable:
- Knowledge of manual handling requirements
- Experience working within a customer service-focused environment
Hours and Working Pattern
- Core hours: Monday–Friday, 37 hours per week
Further details of the key tasks, responsibilities can be found within the role profile.
Additional Information
- This opportunity is advertised both internally and externally
- All communication will be sent via email—please check your inbox regularly
For Further Information, Please Contact
- Caz Firkins: Caroline.Firkins@staffordshirefire.gov.uk
- HR Recruitment: Recruitment@staffordshirefire.gov.uk
Closing date: 7th October 2026, Midday 12:00
Interview date: TBC
In addition to your salary, you will have access to a range of benefits including:
- Enhanced Annual Leave Entitlement
- Generous Pension Scheme
- Access to Gyms & Fitness Advisor
- Free Parking at Most Sites
- Enhanced Maternity Package
- Occupational Health
- Well-being Champions
- Employee Assistance Programme (EAP)
- Eye Tests
- Flexible Working Scheme
- The Firefighter Charity
- Cycle Scheme
- Blue Light Card
- Flamesavers
- Rewards for rescue
- Say So
- Development Programme
- Trade Unions
- Career Breaks
- Physiotherapy
- TRiM
- Employment Network
- Fostering Friendly
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Safeguarding
Staffordshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People and all staff and volunteers are expected to share this commitment.
About Us - Disclosure And Barring Service - GOV.UK
Please note if you are successful at interview and commence pre-employment checks this will include DBS, please see what this involves and the process via the below link:
Positive Action
Staffordshire Fire and Rescue Service is fully supportive of Equality, Diversity and Inclusion and strives to employ a workforce that represents the community we serve.
Our vacancies are open to everyone and all appointments are made based on merit. We encourage and welcome applications from all underrepresented groups which include: Black, Asian, and minority ethnic backgrounds, female, people who have a disability, those who are neurodivergent and persons of the LGBTQ+ community.
We use positive action to encourage potential candidates from underrepresented groups through support and advice sessions. If you have the skills, experience and values, that here in Staffordshire Fire and Rescue we pride ourselves on, then we would welcome you to apply.
For more information on Positive Action please email the team on positive.action@staffordshirefire.gov.uk
For any Recruitment queries please email recruitment@staffordshirefire.gov.uk
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