Birmingham Children's Trust
Business Support Assistant - Domestic Abuse and Interpersonal Violence Team
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Business Support Assistant - Domestic Abuse and Interpersonal Violence Team
We have an exciting opportunity within our Business Support Service for a self-motivated Business Support Assistant, providing essential support to our practice staff members. We are recruiting one full-time position in our Domestic Abuse and Interpersonal Violence Business Support Team.
About the Role
The Domestic Abuse and Interpersonal Violence Business Support team provides business support to the Domestic Abuse and Interpersonal Violence team within the Trust. This includes:
- Multi-Agency Referral at Conference (MARAC)
- One Day One Conference (ODOC)
- Operation Unite
- Operation Encompass
- MARAC information
As part of a centralised and flexible support service, maintaining critical services to children and families, it is our priority that the team provides the support as outlined above, as well as works flexibly across the Trust providing advice and guidance where required.
You will be working with colleagues and multi-agency professionals at all levels across the service to contribute to positive outcomes for some of the most vulnerable children and families.
Key Responsibilities
- Be a ‘can-do' approachable person, who is passionate about high-quality customer service delivery and performance.
- Flexibility to provide continuity of service.
- Manage several conflicting priorities and use your own initiative to respond independently to difficult problems and unexpected situations, providing a solution-focused response.
- Multitasking skills in team task requirements.
- Good IT skills in Excel, Teams, Outlook.
Training and development on all the required team tasks will be provided as necessary.
Key Skills Required
- A good understanding of customer service.
- Experience of teamwork, evidencing the understanding of expectations and driving outcome-focused performance.
- Experience of managing conflicting priorities, the ability to organise own workload and decide priorities.
- The ability to work under pressure, including meeting deadlines and dealing with interruptions.
- The ability to resolve internal/external issues and provide a solution-focused response.
- The ability to communicate complicated or sensitive information with varied audiences in person and/or in writing.
- The ability to work flexibly as part of a team environment, providing cover when needed to ensure continuity of service provision.
- The ability to manage a process, ensuring accurate and timely outputs.
- The ability to cope with situations where there is an emotional demand arising from the work being undertaken.
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How to Apply
You are required to provide additional information that evidences your skills and abilities against each of the criteria set out in the person specification. This additional information needs to be uploaded on the application form where it states, 'Upload Supporting Information'. Only those applications with a supporting statement uploaded, as well as your CV, can be considered for shortlisting.
Working Conditions
- Hybrid Role: Minimum of 2 full days based in the office per week with the remainder working from home. All staff are required to attend additional days set by management as and when required for Team meetings, supervision or due to rota purposes. These days are determined by management.
- Location: The Domestic Abuse Business Support Team are based at One Avenue Road, Aston.
- Working Hours: 8.45 am to 5.15 pm Monday to Thursday and 8.45 am to 4.15 pm Friday. Full days are expected when working in offices.
For further details please contact:
Louise Kilgallon, Business Support Team Leader on 07510 370188 or email louise.kilgallon@birminghamchildrenstrust.co.uk
About Us
We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding, and corporate parenting.
Benefits
- A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
- Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
- Full access to our amazing internal employee benefits scheme including Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness, and Personal Wellbeing support.
- Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
- Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.
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Why Join Us?
- Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
- Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
- Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
- Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.
Please note: We may close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application and supporting statement as soon as possible to avoid missing out on this opportunity.
Our Values
- We approach our work with care and compassion, actively listening to the needs of the children and young people we serve.
- We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most.
- We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.
- We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.
Join us and together, we can create a brighter future for all.
Safeguarding
At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.
Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.
The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.
We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.
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