Gateshead Council
Business Support Assistant - Family Hubs
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Who We Are & What We Stand For
Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.
We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.
We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.
At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.
Help give every child in Gateshead the best start in life.
The Children's Social Care and Lifelong Learning Service are looking to appoint a part-time, Business Support Assistant within Gateshead’s Family Hubs on a permanent basis. Gateshead's Family Hubs provide a welcoming space for families and the wider community. Our Family Hubs support families from conception to the age of two to give all children the best start in life. We continue to support families of children up the age of 19 and to age 25 for young people who have special educational needs and disabilities (SEND).
Join a team that puts children, families and community at the heart of everything we do.
What You Will Get To Do
- Provide administrative support across Family Hub functions to ensure timely and efficient service delivery.
- Deliver a high standard of customer service to the public, both face-to-face and through a range of communication channels.
- Plan, operate and review the room booking system for colleagues and external partners.
- Oversee the raising of purchase orders, process invoices, manage goods received, raise debtor invoices and maintain accurate manual and electronic records and reports in line with financial requirements.
- Support and assist in the administration of internal meetings and meetings with external partners and stakeholders.
- Support the planning, delivery and review of promotional and communication activities to publicise the Family Hub offer.
- Assist with the completion of data returns and evaluation activities in line with reporting requirements.
- Provide reception support across various community locations.
- Support the consultation of children and families to ensure their views inform the planning and evaluation of activities.
- Provide support and advice to Toy Library customers on available equipment.
- Assist with the storage and maintenance of equipment, ensuring high standards and availability of resources.
- Provide support and training to volunteers when required.
- Undertake any other duties appropriate to the grade of the post.
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Play a key role in supporting local families across Gateshead.
What You Will Bring
- Be educated to NVQ Level in a relevant discipline, or willingness to work towards this, or equivalent relevant experience.
- Knowledge of administrative and clerical procedures and systems.
- Ability to prioritise your own workload and manage tasks effectively.
- Strong IT skills, including use of MS Office applications (Word, Excel, PowerPoint) and internal systems/databases.
- Excellent customer service skills with experience providing face-to-face support to the public.
- Effective communication and organisational skills, with the ability to work independently and as part of a team.
- Ability to manage workload and meet deadlines consistently.
What’s In It For You
- Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
- Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
- Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
- Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
- Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
- Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
- Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
- Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost-effective, environmentally friendly way to drive (after 12 months service).
- Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).
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Our commitment to you
We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
How To Apply
You can apply online using the apply now button below. Within the form, you’ll be asked for details about you, your career history, skills, experiences and qualifications.
We advise you to be as detailed and specific as possible, paying particular attention to any of the above which are relevant to the role to which you are applying.
When Writing Your Statement, Please
- Use the key responsibilities and essential criteria listed in the advert to guide your response.
- Give clear, specific examples that show how you have demonstrated these skills or responsibilities in previous roles.
- Use the STAR method (Situation, Task, Action, Result) or simply explain:
- what you did,
- how you did it, and
- what difference it made.
If you have any questions about your application, please don’t hesitate to reach out to our recruitment team via
Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high-volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.
Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.
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