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Business Support Assistant (Practitioner Team)
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Staffordshire County Council
This role sits within our Business and Executive Support team where you'll play a key role in ensuring a consistent high-level of business support across the organisation.
The role is based in our Burton on Trent office. From time to time you may be required to work in our Uttoxeter office.
We support a number of teams within the Children and Families Service across East Staffordshire whose mission is to create an environment where families are supported to stay together safely and live well in their communities.
This is a varied role and no two days are the same so we always have to be ready to adapt when demands change.
The post is fixed term for 12 months.
Package Description
Main Responsibilities
Some of your responsibilities will include,
- Being a first point of contact for practitioners so that children, families, partners, and stakeholders are provided with a professional/knowledgeable response to enquiries in a timely manner. This will also include covering Customer Services tasks.
- Completing a range of administrative tasks including creating documents, administrative support for meetings, coordinating the circulation of agendas and relevant papers.
- Accurately inputting and maintaining appropriate information systems
- Undertaking a range of financial transactions such as placing orders for services/equipment, goods receipting and maintaining records
- In support of practitioners produce a range of high-quality documents.
- Providing support advice and guidance to practitioners in the use of the IT and related software including basic induction into systems and processes
Flexibility is also required to address business needs, and we may require you to transfer to alternative teams within the service following appropriate consultation.
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Full training in the use of equipment and our systems and procedures will be provided.
The working hours are Monday - Thursday 08:30 - 17:00 and Friday 08:30 - 16:30
The Ideal Candidate
For the purpose of shortlisting, the minimum criteria for the role is:
- Have a Level 2 in Business Administration or equivalent experience
- Have GCSE English and Math’s grade C or 4 or equivalent
- Demonstrate good written and oral communication skills at all levels as you will be liaising with a range of professionals and members of the public
- Be able to accurately input and retrieve data to support performance management
- Have a flexible approach and able to respond positively to changes in allocation of work at short notice
- Have excellent time management and organisational skills with an ability to work under pressure to meet deadlines and on own initiative
- Be comfortable working within a team, with good interpersonal skills to be able advise other staff within the office on IT related issues
- Good IT and numerical skills with attention to detail.
Interviews are expected to be held during week commencing 14th September 2026.
Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Wendy Littlehales - Business Support Manager at Wendy.Littlehales@staffordshire.gov.uk
Our Recruitment Process
We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role. Please note: The minimum criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes detailed below.
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About Staffordshire County Council
We are no ordinary county council:
Our Values
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
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