Surrey County Council
Business Support Assistant
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This permanent role has a starting salary of £28,546 per annum, based on a 36-hour working week.
We have a great opportunity to join our Learning Disability & Autism and Transitions Adult Social Care team as a Business Support Assistant. We support hybrid working with the right balance. We come together in person for 2-3 days per week on average and support working from home the rest of the time.
Our Offer to You
- 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service (prorated for part time staff)
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer’s leave and 2 paid volunteering days per year
- Paternity, adoption and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents.
About The Role
This is an exciting opportunity to be part of a forward-thinking Learning Disability & Autism and Transitions Team, designed to deliver integrated and responsive support to adults across Surrey. As a Business Support Assistant, you will be at the heart of this new way of working, helping to shape and support the delivery of vital services.
Your day-to-day responsibilities will be varied and dynamic, offering a mix of routine and ad hoc tasks that contribute directly to the smooth running of the hub. You will:
- Be the first point of contact for internal and external enquiries, providing a professional and empathetic response and ensuring queries are directed appropriately
- Maintain and update systems and databases, ensuring accurate records are kept supporting service delivery and reporting
- Prepare and send out correspondence, reports, and documentation to support operational and management teams
- Coordinate meetings and appointments, including diary management, room bookings, preparation of materials and note taking
- Support resource management, following ordering procedures to ensure the hub has the supplies and tools needed to operate effectively
- Work collaboratively across teams, adapting to changing priorities and supporting colleagues in a flexible and agile way
- Contribute to service improvement, identifying opportunities to streamline processes and enhance the quality of administrative support.
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This role offers a unique chance to be part of a team, where your input and adaptability will help shape the future of learning disability support in Surrey. You’ll be working in a fast-paced environment that values teamwork, innovation, and a commitment to making a difference.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
- Proven ability to work in a busy office environment, managing competing priorities effectively
- Strong written and verbal communication skills, with the ability to build positive relationships and work collaboratively with colleagues and clients
- Competence in using a range of IT tools and systems, including databases and Microsoft Office applications
- Excellent organisational skills and ability to maintain accurate records and handle enquiries, with an understanding of confidentiality and data protection principles
- Willingness and ability to travel across service sites as required.
To apply, we request that you submit a CV and you will be asked the following 4 questions:
- What interests you about working in Learning Disability & Autism and Transitions Adult Social Care, and how do you see your role contributing to its success?
- Describe a time when you had to manage competing priorities in a busy environment. How did you ensure tasks were completed effectively and on time?
- How do you ensure confidentiality and professionalism when handling sensitive information or enquiries?
- Give an example of how you’ve worked collaboratively within a team to deliver excellent customer service. What was your role and what was the outcome?
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Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Victoria Schadenberg via email at Victoria.Schadenberg@surreycc.gov.uk.
The job advert closes at 23:59 on 31st August 2026 with interviews planned for 15th September 2026.
We look forward to receiving your application, please click on the apply online button below to submit.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
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