Job Purpose

As a Business Support Coordinating Officer (Grade 5), you will provide administrative and business support to the Development & Investment Team within Building Services. You will play a key role in managing housing asset data, supporting disabled adaptations, maintaining housing databases, coordinating works, and ensuring accurate performance and compliance reporting.

Key Duties/Accountabilities

• Maintain and update the Housing Asset Management Database (HAMD).
• Import and validate stock condition data and housing asset information.
• Manage annual servicing records and asbestos register information.
• Support the administration of disabled adaptations and housing improvement services.
• Receive and process enquiries from tenants, leaseholders, and service users.
• Allocate and monitor works and service requests.
• Maintain spreadsheets, databases, and specialist software systems.
• Support the management and monitoring of adaptation projects.
• Liaise with Occupational Therapists, contractors, tenants, and internal teams.
• Commission adaptation and improvement works through Building Services.
• Monitor adaptation budgets and produce management reports.
• Update and maintain records on Keystone Asset Management systems.
• Produce reports and performance analysis for management.
• Carry out customer satisfaction surveys and complaints administration.
• Ensure compliance with Data Protection requirements and Council procedures.
• Provide administrative support across Housing Improvement, Adaptations, and Voids services.
• Support service improvement initiatives and process development.