Project Support

• Support project teams with the coordination and administration of key project activities, including arranging meetings, maintaining project schedules, preparing documentation for project reviews, and assisting with budget reporting.
• Coordinate community liaison and panel meetings with local stakeholders, communities, and PointNorth in support of renewable energy projects.
• Provide administrative support for planning applications, including preparing and formatting submission documents, managing supplementary information, and maintaining project filing structures.
• Maintain accurate and effective document management practices, ensuring compliance with company procedures and document control standards.
• Contribute to project meetings by sharing knowledge, supporting team objectives, and promoting consistent working practices and continuous improvement across the business.
• Maintain and update project information within the Planning Permission Online Database (PPOD) as required.
• Work closely with the Project Support Coordinator to ensure project records, review dates, change controls, and planning milestones are accurately maintained and communicated.
• Raise purchase orders and process invoices in accordance with company procedures and project requirements.
• Champion best practice in document production, ensuring all submissions are accurate, professionally presented, and aligned with OnPath Energy branding and template standards.

Business Support

• Coordinate business travel arrangements through the shared travel mailbox, ensuring bookings are made accurately and in line with company requirements.
• Arrange catering and hospitality requirements for meetings, events, and stakeholder visits as required.
• Provide a professional and welcoming front-of-house service, including greeting visitors, managing office enquiries, and responding to telephone calls in a timely and courteous manner.
• Manage and maintain the company complaints database, ensuring complaints are accurately recorded, monitored, and closed out in collaboration with Community Managers and other stakeholders.
• Liaise with internal teams and IT colleagues to support the ongoing maintenance, improvement, and development of the complaints management system.
• Monitor complaints trends and data quality, supporting continuous improvement and effective stakeholder engagement processes.

The responsibilities outlined above are not exhaustive. The role holder will be expected to provide flexible support across the Business Support team and the wider organization, including assisting with team priorities, contributing to business efficiency initiatives, and providing cover during periods of annual leave or absence.

Working Environment

• Office-based with the opportunity to work from home in line with the flexible working policy.
• There will also be a reasonable requirement for business travel, including visiting other offices and attending community engagement or networking events.
• There is also the opportunity to get involved in wider initiatives within the business, including social and fundraising or health and wellbeing as examples.

Person Specification

Qualifications, Knowledge, and Experience

Essential

• Proficient in the use of Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and SharePoint.

Desirable

• Ability to effectively manage multiple priorities, adapting approach and workload to meet changing business needs and deadlines.

Other

• Demonstrates the ability to work both proactively and responsively, adapting priorities to meet changing business and project requirements.
• Maintains a high level of professionalism and discretion when handling confidential and sensitive information.
• Highly organized, with strong attention to detail and the ability to deliver accurate work to tight deadlines.
• Capable of managing multiple priorities and working effectively in a fast-paced environment.
• A collaborative team player who contributes positively to team objectives and business success.
• Proactive and enthusiastic, with a willingness to learn, develop new skills, and take on additional responsibilities as required.
• Resilient and adaptable, with the ability to embrace change and support continuous improvement initiatives.
• Flexible and responsive, demonstrating a positive approach to evolving business needs.
• Comfortable working predominantly from an office-based environment and supporting a collaborative team culture.
• Willing to travel to other offices, with travel and accommodation provided where required.
• Demonstrates a commitment to continuous improvement, actively seeking opportunities to enhance processes, ways of working, and outcomes through innovation, including the effective and responsible use of AI and other technologies.