Bupa
Business Support Hub Adviser
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description: Business Support Hub Adviser
Location: Bupa Place, Salford Quays
Position Type: Permanent
Working Hours: Full time – 37.5 hours per week between Mon – Fri, 8am – 6pm (rotating shift pattern)
Salary: £26,600
This role is fully office based with potential for hybrid working (2 days/week) available once signed off. This is not a fully remote working position. Please note that we are unable to offer sponsorship for this position.
We Make Health Happen
At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world. We champion diversity and believe our people should reflect the communities and customers we serve. You'll find an inclusive environment where you can be yourself while doing work that genuinely makes a difference.
About the Role
As a Business Support Hub Team Advisor, you'll provide technical and administrative support across our B2B Sales teams, acting as a key point of contact for customer queries and helping to deliver an excellent service experience for our clients, intermediaries, and business partners.
How You’ll Help Us Make Health Happen:
- Support B2B customers by responding to and resolving queries through phone, email, and webchat channels.
- Build and maintain strong relationships with customers, brokers, account managers, and internal stakeholders.
- Take ownership of customer queries, issues, and complaints, ensuring they are resolved effectively and professionally.
- Support customers using Bupa Connect and help resolve technical platform queries.
- Manage inbound and outbound customer communications while meeting service standards and performance targets.
- Ensure customer requests are handled accurately and within agreed timescales.
- Record all customer interactions accurately across relevant systems.
- Develop a strong understanding of Bupa products, services, and digital tools to provide effective support.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Skills / Qualifications Needed for This Role
Essential:
- Excellent telephony and verbal communication skills, as this role is heavily phone based.
- Strong customer service experience with the ability to build positive relationships.
- Good problem-solving skills.
- Strong organizational and time-management skills.
- Ability to work under pressure in a regulated environment.
- Strong listening skills and the ability to tailor your approach to different customers.
- Good numerical skills and confidence working with invoices and customer account information.
- Strong IT skills, including Microsoft Office.
- Ability to work independently and use initiative.
What You'll Bring:
- A positive and resilient approach, particularly when handling challenging situations.
- The ability to adapt where needed as calls will be varied on a daily basis.
- The ability to remain calm and professional when dealing with sensitive customer matters.
- Strong attention to detail.
- A collaborative, team-focused mindset.
- A genuine passion for helping customers and solving problems.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type: Full time
Job Area: Call Centre
Locations: Bupa Place
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location