Manchester City Council
Business Support Lead Level 1
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Location: Edwin House, Edwin Road, Manchester, M11 3ER
Working Hours: 35 Hours Per Week
Contract Type: Full-Time Permanent
Closing Date: 20 August 2026
Closing time: 11.59pm
Interview Method: Face to Face
Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment
Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action
Role Requirements:
- 2 References: Where possible we require 3 years' history.
- Proof of Manchester Residency: Roles at Grade 1 to 3, traineeships, or apprenticeships will initially only be advertised to Manchester residents and internal candidates. To check if you fall under the Manchester City Council boundary please visit - https://www.gov.uk/find-local-council
Join a Dynamic Team at the Heart of Manchester's Markets
An exciting opportunity has arisen for a Business Support Officer Grade 3 to join the expanding City Centre & Specialist Markets Team.
Our team plays a key role in the successful management and operation of Manchester's vibrant city centre trading spaces, specialist markets, and the world-famous Manchester Christmas Markets. This is a busy, fast-paced environment where no two days are the same, offering an excellent opportunity for someone who enjoys providing high-quality administrative support and working as part of a dedicated team.
About The Role
As a Business Support Officer, you will provide effective administrative and business support to help ensure the smooth running of the service. You will be responsible for a range of duties including:
- Providing administrative support across the City Centre & Specialist Markets Team.
- Managing correspondence, emails, records and databases.
- Processing invoices, purchase orders and other financial transactions where required.
- Maintaining accurate records and supporting reporting requirements.
- Supporting the coordination of trading pitches, events and market operations.
- Liaising with traders, customers, partners and internal departments.
- Assisting with arrangements for meetings, events and service activities.
- Providing excellent customer service and responding to enquiries in a professional and timely manner.
About You
We're looking for someone who:
- Has strong administrative and organisational skills.
- Can manage competing priorities and work accurately in a busy environment.
- Is confident using Microsoft Office applications, including Outlook, Word and Excel.
- Has excellent communication and customer service skills.
- Works well both independently and as part of a team.
- Demonstrates attention to detail and a proactive approach to problem-solving.
- Is enthusiastic, flexible and keen to contribute to a growing service.
Why Join Us?
This is a fantastic opportunity to become part of a supportive and ambitious team that helps deliver some of Manchester's most popular trading and market events. From managing city centre trading spaces to supporting the delivery of the internationally recognised Christmas Markets, you'll play an important role in helping us provide memorable experiences for traders, residents and visitors alike.
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If you're looking for a varied and rewarding administrative role within a busy and evolving service, we'd love to hear from you.
Manchester City Council is committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all sections of the community and are committed to promoting equality, diversity and inclusion.
We are looking for a highly organised and enthusiastic individual who enjoys working in a busy environment and is able to manage a varied workload. The ideal candidate will have strong administrative and customer service skills, excellent attention to detail, and the ability to communicate effectively with a wide range of people. They will be confident using Microsoft Office applications and able to work both independently and as part of a team. Previous experience working within markets, events, place management, or a similar operational environment would be an advantage, although not essential. Most importantly, we are looking for someone who is proactive, adaptable and keen to support the successful delivery of Manchester's city centre trading spaces, specialist markets and the internationally.
Benefits We Offer
- Generous holiday allowance: Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks during our annual leave purchase period.
- A buzzing pension: You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
- Enhanced parental and carers leave: Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
- Brilliant perks: Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
- Learn and grow: We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
- A Good Employment Charter member: We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
- Up to 3 days volunteering leave: Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
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- Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
- Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
Requirements
We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care.
- If you consider yourself to be disabled or if you have a long-term condition
- Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?
When You Join Us
We’re a Disability Confident Employer, Offering
- A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
- Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
- A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
For more information about the role or any adjustments, email jobs@manchester.gov.uk.
What We Will Need From You If You're Successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Pre-Employment Checks
If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details.
These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other Relevant Information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
For more information about the role, please ensure that you read the role profile attached.
Use of Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
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