Kent Community Health NHS Foundation Trust
Business Support Manager - 6 month Secondment
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Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare. Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.
About the Role
We have an exciting opportunity for a Business Support Manager to join the leadership team within the Long Term and Specialist Services portfolio. This diverse portfolio covers Community Nursing and Specialist Services, offering a busy and varied environment.
You will play a key role in overseeing administration services and leading the Health and Social Care Coordinator teams across Ashford and Canterbury, ensuring effective workforce coordination, service delivery, and performance management. The role involves working closely with the Head of Service, Assistant Director and wider senior leadership team to support service development and continuous improvement.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys managing competing priorities, and is motivated to improve services and outcomes.
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
Key Responsibilities
- Oversee administration services and lead Health and Social Care Coordinator teams
- Ensure effective workforce coordination, service delivery, and performance management
- Collaborate with senior leadership to support service development and continuous improvement
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Requirements
- Highly organised and detail-oriented
- Strong interpersonal and communication skills
- Confidence in engaging with a wide range of stakeholders
- Ability to manage, influence, and develop teams effectively
- Experience in managing workload independently while supporting organisational priorities
- Proven ability to lead service improvements and drive change
- Previous project management experience is desirable
- Knowledge of QSIR tools and methodologies would be advantageous
- Strong analytical capability, including experience in extracting, manipulating, and interpreting data
- Advanced IT skills, with working knowledge of systems such as SQL, Rio, Datix, and HealthRoster
- Creativity in problem-solving and a proactive approach to identifying opportunities for innovation, collaboration, and efficiency
- Professional, adaptable, and committed to delivering high-quality support within a complex healthcare environment
Integration Notice
Kent Community Health NHS Foundation Trust is due to integrate with Medway Community Healthcare on 1 October 2026. Following integration and to align our community services to the new Neighbourhood Model of care delivery, there will be a period of consultation which may result in changes affecting some services, teams, or roles. Depending on the area you are applying to work in, this could include potential changes to your role, work base, reporting arrangements, or terms and conditions of employment. Any changes would be subject to consultation and managed sensitively and in line with relevant employment processes. Please do contact the recruiting manager if you have any concerns about this so they can answer any questions you might have.
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About Us
Rated ‘Outstanding’ by CQC, we deliver high-quality care that improves the health of our communities. We are looking for people who share our values: Compassionate, Aspirational, Responsive, and Excellent.
We are proud to be an inclusive, welcoming organisation and encourage applications from people of all backgrounds. We use protected characteristic information for monitoring only and it is not seen by recruiting managers, except where applicants choose to be considered under our disability guaranteed interview scheme.
We know life outside work matters. As a flexible working-friendly organisation, we welcome conversations about arrangements that help you thrive while supporting excellent care for our patients.
Contact Information
For further details / informal visits contact:
- Name: Claire Venes
- Job Title: Head of Service
- Email Address: claire.venes@nhs.net
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