Civic Recruitment Limited
Business Support Officer
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Housing Repairs Administrator (6-Month Temporary Contract)
Duration: 6 Months (Temporary)
Location: Loughborough (Agile Working – Home & Office Based)
Job Purpose
To administer and progress damp, mould, and disrepair cases within Council-owned housing stock, ensuring properties are maintained to a high standard. The role supports improving living conditions for tenants while assisting in the effective management and defence of disrepair claims.
Key Responsibilities
- Administer systems and processes to record, track, action, and resolve damp, mould, and disrepair cases.
- Raise repair orders, book appointments, and process invoices using internal software systems.
- Work closely with colleagues, contractors, on-site technical officers, and legal services to progress cases.
- Support initiatives aimed at preventing damp, mould, and disrepair within housing stock.
- Assist with the effective management and monitoring of contracts.
- Gather, analyse, and input data accurately, producing performance and management reports.
- Communicate with customers, colleagues, and contractors via phone and email.
- Respond to customer queries, concerns, and complaints in a professional and timely manner.
- Deliver services fairly, consistently, and without discrimination.
- Ensure all information is handled securely and report any data breaches in line with Council policies.
- Carry out any additional duties appropriate to the role as required.
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Experience Required
- Experience working in a customer-focused or administrative role.
- Experience using multiple software systems to manage data, raise orders, and track progress.
- Experience handling repairs, housing, or property-related administration (desirable).
- Proven ability to input data accurately and efficiently.
Qualifications & Requirements
- Strong communication skills, both written and verbal.
- Ability to manage workload independently with minimal supervision.
- Strong organizational skills with the ability to manage competing priorities.
- Confident in handling customer interactions and resolving issues.
- Attention to detail and high level of accuracy.
- Competent in using Microsoft Office and other relevant systems.
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Additional Information
- 6-month temporary contract.
- Pay is provided on a bi-weekly basis.
- Agile working policy (combination of home and office-based working in Loughborough).
- Must be flexible and responsive to changing workloads and priorities.
Requirements
Experience
- Experience in a customer-focused or administrative role.
- Proficiency in using multiple software systems to manage data, raise orders, and track progress.
- Experience in handling repairs, housing, or property-related administration (desirable).
- Proven ability to input data accurately and efficiently.
Qualifications & Skills
- Strong communication skills, both written and verbal.
- Ability to manage workload independently with minimal supervision.
- Strong organizational skills with the ability to manage competing priorities.
- Confidence in handling customer interactions and resolving issues.
- Attention to detail and high level of accuracy.
- Competency in using Microsoft Office and other relevant systems.
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