Slough Borough Council
Business Support Officer (Apprentice) - FIS
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Directorate: Children’s Services
Pay Level: £15,500 (Apprenticeship rate in line with the National Apprenticeship Wage and Slough Borough Council apprenticeship arrangements. Upon successful completion of the apprenticeship, progression opportunities may be available within the service)
Contract Type: Fixed-term apprenticeship (18months)
Working Hours: 37 hours per week
Location: Observatory House/ Slough Hybrid (minimum 2 days per week in the office)
DBS requirement: Basic
The closing date for applications is midnight on Wednesday 26th August 2026
Interviews will be held week commencing Monday 7th September 2026
This apprenticeship is aimed at young people aged 16-18 living in Slough and will be delivered through a Level 3 Business Administration Apprenticeship programme.
Are you aged 16-18 and living in Slough, looking for an opportunity to gain valuable work experience whilst achieving a nationally recognised qualification?
We are offering an exciting apprenticeship within our Family Information Service (FIS) team. This is a fantastic opportunity to develop professional skills in business administration, customer service, communication and information services, while making a positive difference to children, young people and families across Slough.
Working alongside experienced colleagues, you will complete a Level 3 Business Administration Apprenticeship delivered by Crosby Training, with dedicated study time provided through a combination of online learning and face-to-face sessions in Slough.
What You’ll Be Doing
Are you looking for your first step into a professional career? Do you want to gain valuable work experience while studying towards a nationally recognised qualification?
Slough Borough Council is offering an exciting opportunity for a motivated and enthusiastic young person to join the Family Information Service as a Business Support Officer Apprentice.
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This role will provide hands-on experience in business administration, customer service and information management while supporting children, families and professionals across Slough. You'll gain practical workplace skills, receive dedicated support and complete a Level 3 Business Administration Apprenticeship alongside your role.
As part of our Family Information Service team, you will:
- Act as a first point of contact for families and professionals contacting the service.
- Help families access information about childcare, family support services and local opportunities.
- Support the organisation of meetings, events and community outreach activities.
- Work alongside experienced colleagues to provide excellent customer service and support early help services for families.
Throughout your apprenticeship, you'll be supported to develop confidence, professional skills and experience in a busy local government environment.
Our Council
Our vision is to make a difference to our communities and environment. Every employee contributes to services for local people, directly or by supporting colleagues. We celebrate diversity and want residents to enjoy fulfilling, prosperous and healthy lives.
What We Offer
We offer a supportive place to grow your career, where your input is valued and heard. You will join a friendly, collaborative environment where ambition and innovation are encouraged.
We support flexible and hybrid working to help colleagues achieve a positive work-life balance. We welcome applications from all backgrounds, recruit on merit and value a workforce that reflects the communities we serve.
Annual increments, where applicable, are usually payable on 1 April, subject to six months’ service and satisfactory performance, until the maximum spinal column point is reached.
Alongside a Competitive Salary, We Provide
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- 26 days’ annual leave, rising to 30 days after 2 years and 33 days after 5 years’ service.
- The Local Government Pension Scheme
- Wellbeing initiatives and employee networks that help us celebrate and promote equality.
- Tax-free childcare and childcare services
- Season ticket loan to help with rail or bus travel to and from work.
Accessibility and Support:
Slough Borough Council is an inclusive employer. If you need support during the application process or reasonable adjustments for interview, please contact our Recruitment Team: Recruitment@slough.gov.uk.
Information shared will be treated confidentially and used only to provide appropriate support throughout recruitment and beyond.
Our staff networks represent diverse colleague groups and help make the Council a place where people feel included and can thrive.
Follow the link HERE to learn more.
Right To Work And Checks
Applicants must have the right to work in the UK. If you require sponsorship, please contact Recruitment@slough.gov.uk before applying.
We are committed to safeguarding children, young people and vulnerable adults. Appointments are subject to satisfactory pre-employment checks.
How We Recruit At Slough Borough Council
Our 8 Core Skills ⭐
At Slough Borough Council, we are moving Forward Together. Our core skills reflect what we value and will form part of your interview.
Click here to find out more - How we recruit | Slough Borough Council🔍
How To Apply
Please click on the Apply button below to submit your application.
We look forward to hearing from you!
Join Slough Borough Council and help accelerate our transformation and growth.
The Council reserves the right to close adverts early should we receive a number of suitable applications.
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