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Business Support Officer
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Sandwell Metropolitan Borough Council,
Are you highly organised, enjoy helping people and thrive in a busy environment where no two days are the same?
We have an exciting opportunity for a motivated and enthusiastic individual to join the Health and Wellbeing Team on a 12-fixed term contract as a Business Support Officer.
As the first point of contact for many of our customers, you will play a key role in supporting the delivery of Occupational Health and Wellbeing services across the Council. This is a fantastic opportunity for someone who enjoys providing excellent customer service, building positive relationships and ensuring that people receive the support they need.
About The Role
Working as part of a friendly and supportive team, you will be responsible for coordinating appointments, managing communications and providing administrative support to ensure our services run smoothly and efficiently.
A large part of your role will involve liaising with managers, employees, Occupational Health clinicians and external providers, ensuring information is communicated professionally and appointments are arranged in a timely manner.
You will be responsible for:
- Booking and coordinating Occupational Health appointments.
- Communicating confidently with employees, managers and external providers.
- Managing inboxes, telephone enquiries and correspondence.
- Producing documents, reports and spreadsheets.
- Maintaining accurate records and databases.
- Supporting the organisation of meetings, wellbeing events and service activities.
- Providing high-quality customer service to a wide range of stakeholders.
- Assisting the team with the day-to-day administration of a busy service.
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What are we looking for?
We are looking for someone who:
- Enjoys working with people and providing excellent customer service.
- Has strong organisational skills and can effectively manage competing priorities.
- Is confident communicating by telephone, email and face-to-face.
- Has excellent attention to detail.
- Can work independently whilst also being a valued member of a team.
- Is confident using Microsoft Office applications, including Outlook, Word and Excel.
- Has experience working in a busy administrative or office environment.
Most importantly, we're looking for someone who is approachable, positive, dependable and takes pride in delivering an excellent service.
Why join us?
This is an excellent development opportunity to gain experience within a supportive corporate service that makes a real difference to employee health and wellbeing.
You'll have the opportunity to:
- Build relationships with colleagues from across the Council.
- Develop your administrative, communication and organisational skills.
- Gain experience working within Occupational Health and Wellbeing services.
- Be part of a team that genuinely cares about supporting employees and helping them stay healthy and well at work.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you're organised, people-focused and enjoy being at the heart of a busy service, we'd love to hear from you.
For an informal discussion about the role, please contact: Victoria Summer
vicky_Summers@sandwell.gov.uk Senior Lead Officer – Occupational Health
M: 07467 007 648
Closing date: Monday 5th October
Interview Date: W.C 12th October
Please submit a CV and supporting statement to Kirstydudley_jones@sandwell.gov.uk before the closing date.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. When submitting your CV and supporting statement, please refer to the supporting documents attached.
If you are an internal candidate and currently at risk, please let the recruiting manager know.
If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.
If you have a disability and require assistance in submitting your CV, please contact Kirstydudley_jones@sandwell.gov.uk
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs
Click here to find out more about our One Team Framework: Values and Behaviours
https://www.sandwell.gov.uk/WeAreSandwell/council/story
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