Manchester City Council
Business Support Officer Level 1
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Working Hours: 35 Hours Per Week
Contract Type: Temporary until February 2027
Working Style: Onsite - Employees carry out their job primarily from a physical workplace, such as an office
Closing Date: 11.59pm, 1 September 2026
Interview Method: In Person
Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position
This role is subject to -
- Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment
- 2 References - where possible we require 3 years' history
- Proof of Manchester Residency - to check if you fall under the Manchester City Council boundary please visit -https://www.gov.uk/find-local-council
Use of Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Manchester Equipment and Adaptations Partnership is seeking a Business Support Officer for its community equipment service.
Manchester Equipment and Adaptation Partnership (MEAP) is a city-wide service, providing a co-ordinated, comprehensive service to children and adults, to maximise independence, choice, safety and quality of life.
The service works in collaboration with Health and other key stakeholders to develop effective partnerships, linkages and greater coordinated working with other services, key agencies and organisations to ensure that teams contribute to the development and delivery of the city’s priorities.
This is an exciting opportunity for someone to play a key part in the running of a busy, high performing team.
The role provides a unique opportunity to work over multiple sectors, developing relationships and influencing processes.
This is a rewarding role and an opportunity for someone to make a real difference to Manchester residents through the effective delivery of a service that helps our citizens come home from hospital and avoid admissions to hospital.
About The Role
- Making and receiving phone calls
- Arranging deliveries and collection of equipment supplied by MEAP
- Liaising with internal and external agencies via email and over the phone
- Other Administrative Tasks As Required
We are looking for a dedicated and passionate person who wants to be part of a team whose main priorities are promoting quality of life and independence for our disabled citizens across Manchester
MEAP is a fast paced and extremely busy service so we need someone who is able to meet these demands, who can prioritise their tasks, work on their own initiative and who is passionate about Manchester and wants to deliver a high quality service
For an informal discussion, please contact the hiring manager, Simon Jones, at 0161-227-3280 and simon.jones@manchester.gov.uk to arrange a convenient time to discuss the role.
Are you interested in joining a highly professional team committed to continuous service improvement, that is results driven and quality focused.
Manchester Equipment & Adaptations Partnership (MEAP) is seeking to recruit 1 x Business Support Officer to cover maternity until February 2027.
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This post offers an exciting opportunity to contribute to the effective operation of the service . MEAP is extremely busy and deals with the assessment of applicants for the provision of equipment and both minor and major adaptations, moving and handling risk assessments and the assessment for and provision of Blue Badges (parking concessions for disabled and blind people)
The provision of appropriate equipment and adaptations to disabled and older people can enhance independence, prevent falls, hospital admissions and reduce reliance on care, maximising customer independence to enable the customer to achieve maximum health and well-being. The aim is to offer a comprehensive, coordinated and streamlined service to our customers.
Essential requirements for the role:
For This Post We Are Seeking Individuals Who Have
- Interpersonal Skills: Ability to communicate clearly, concisely, accurately and in ways that promote understanding.
- Planning and Organising: Provides work on time and to required standard and is capable of prioritising own workload in order to meet deadlines.
- Problem Solving and Decision Making: Ability to interpret rules and guidelines and know when something needs to be referred to supervisor.
- ICT Skills: Ability to use multiple applications, systems and associated software packages.
- Literacy and Numeracy: Good literacy and numeracy skills to undertake calculations and produce letters and other documentation.
- Administrative: Ability to use and accurately maintain effective administration systems in a rapidly changing environment.
- Analytical: Ability to engage with stakeholders to identify information needs and to know how to go about obtaining the relevant information. Also able to gather and analyse information, opportunities and problems.
We’re the local council for one of the UK’s most vibrant and diverse cities.
Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.
Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester
Benefits We Offer
- Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks during our annual leave purchase period.
- A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
- Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
- Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
- Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
- A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
- Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
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Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
- Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
- Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
Requirements
We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:
- Members of the Armed Forces members or veterans
- Current or former care leavers
- Have a disability or long-term condition
- Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme?
When You Join Us
We’re a Disability Confident Employer, Offering
- A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
- Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
- A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
For more information about the role or any adjustments, email jobs@manchester.gov.uk.
What We Will Need From You If You're Successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Pre-Employment Checks
If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details.
These checks are an important
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