Leeds City Council
Business Support Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Business Support Officer
Salary: B3 £26,403 - £28,142
Hours: 37 hours per week
Contract: Permanent
Location: Leeds Building Services – LS14 1NZ
Leeds Building Services (LBS) is the in-house service provider for construction, repairs, and maintenance works across the Council. The service currently delivers Responsive Repairs, Maintenance, and Planned Works to Council Houses across various parts of the City and Council Assets across 800 sites including Schools, the Civic Estate, Offices, Sports and Leisure Centers, and Children’s Homes across the Authority.
About You
As a Business Support Officer, you will bring to the role:
- Excellent communication skills, both verbal and written
- Experience of reporting to and working effectively with a range of colleagues and partners
- Experience of working as part of a team to meet targets and deliver a responsive service.
- Ability to produce work of a high standard with an attention to detail, whilst meeting often tight deadlines.
- Ability to use own initiative to develop solutions to ensure effective delivery of the service.
About The Role
This is a great opportunity to move into a vibrant and forward-thinking environment supporting the delivery of a diverse range of construction services. This role will appeal to you if you have a genuine interest in the delivery of public services and a commitment to continuous improvement and delivery of a high-quality service.
As our next Business Support Officer, you’ll successfully support the delivery of a customer-focused, safe, efficient, and comprehensive construction repairs and maintenance service through the Council’s internal service provider.
The role is integral to our team to help make Leeds a better place for all.
What We Offer You
We take pride in offering the best employee experience, with benefits including:
- A competitive salary and annual leave entitlement plus statutory holidays
- Membership of the West Yorkshire Pension Fund with generous employer contributions
- Flexible and hybrid working arrangements subject to service requirements
- A clear career pathway and continuing professional development opportunities
- A range of staff benefits to help you boost your wellbeing and make your money go further
How To Apply
Complete the online application form.
Read our guidance for further advice on completing your application.
If you have any queries or would like an informal chat about the role, contact our internal recruitment team at LBS.Recruitment@Leeds.gov.uk
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans, as well as LGBT+, ethnically diverse, disabled, and care-experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme, or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship, you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Job Description
Job Purpose: To support the delivery of a customer-focused, safe, efficient, and comprehensive construction repairs and maintenance service through the Council’s internal service provider.
The Business Support Officer will assist the Team Leader in maintaining the day-to-day operation of the service.
To support one of the Business Units within Leeds Building Services.
Responsibilities
- To provide a support service to contribute to the delivery of business improvement plans for Leeds Building Services focusing on a range of activities which will deliver value for money to customers and contribute to the delivery of Council priorities.
- Contribute to the delivery of business support functions across the whole of Leeds Building Services.
- Provide support to staff across the service, including coaching and mentoring colleagues including apprentices to ensure a quality service is provided to customers.
- Undertake the ordering and purchasing of materials from suppliers ensuring that all associated paperwork is accurately processed and correctly invoiced.
- Be aware of and comply with the Departmental Health and Safety Management Systems.
- Comply with the Council’s Contract Procurement Rules and Financial Regulations
- Support effective budget management using agreed processes and procedures.
- Maintain effective relationships within Housing Leeds, other Council Directorates, external partners, and agencies.
- Contribute to effective performance management processes and continuous improvement.
- Maintain a high level of personal effectiveness and uphold and promote the values of Leeds City Council.
- To ensure all activities are delivered in accordance with all legal and regulatory requirements and in line with the Council’s policies and procedures.
- To work flexibly across the Leeds Building Service to respond to Service priorities as needed.
- Provide high-quality customer service utilizing a range of written and verbal formats.
- Plan and organise a range of meetings and events to support service delivery.
- Provide support to the management of LBS schemes and sub-contracts.
- To be accurate and efficient in the inputting and processing of data and in the use of ICT systems and promote the use of new and existing ICT systems.
- To assist with investigating and resolving complaints regarding the service in accordance with the Councils Complaints Policy.
- To report on incidents and accidents to support and contribute to Health and Safety standards in line with LCC policies and procedures.
- Undertake other duties commensurate with the grade.
Qualifications
- Educated to NVQ Level 2 in relevant subject or equivalent level qualification or you can demonstrate relevant experience in an appropriate field of work.
Essential Requirements
It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.
- Excellent communication skills, both verbal and written
- Ability to resolve potential conflict and to gain cooperation and trust from colleagues and service users.
- Ability to develop productive working relationships that encourage respect, trust, and confidence.
- Strong customer care focus and ability to communicate effectively with a wide variety of people face to face, over the phone, and/or in writing.
- Ability to take ownership and manage competing priorities.
- Ability to use IT applications (Word & Excel) and management information systems including palm-held technology.
- Ability to produce work of a high standard with an attention to detail, whilst meeting often tight deadlines
- Ability to use own initiative to develop solutions to ensure effective delivery of the service.
- An awareness and commitment to Leeds City Councils Equality and Diversity Policies and Procedures
- An understanding of responsibilities in terms of Health and Safety
- An understanding of the Council values and a commitment to embed them into ways of working.
- NVQ 2 in relevant subject or relevant experience.
- Experience of reporting to and working effectively with a range of colleagues and partners
- Experience of working as part of a team to meet targets and deliver a responsive service.
- Experience of working to customer care standards
- Experience of analysing and presenting information
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Behavioural & Other Characteristics
- Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
- Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth, and Zero Carbon.
- Able to understand and observe Leeds City Council equality and diversity policies.
- Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
- Willingness to actively participate in training and development activities.
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- Participate in appraisal, training, and development activities.
- Be aware of and comply with Leeds City Council policies and procedures.
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
- The Council has adopted a flexibility protocol, and the role will be expected to work within these parameters.
Desirable Requirements
It is desirable that the Candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements; however, these may be used to distinguish between acceptable candidates.
- An understanding of the role of Elected Members within the Council and the community
- An understanding of landlord legislation with particular emphasis on landlord’s repair and maintenance obligations
- Experience of working within a service area relevant to the post
- Experience of problem solving, individually and in a group setting
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location