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Business Support Officer - Private Sector Housing Regulation
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Telford & Wrekin Council,
Fixed term to cover maternity leave
Scale 4
Telford & Wrekin Council
Help us deliver excellent housing services that make a real difference
Are you an organised, customer-focused administrator who thrives in a busy environment? Do you enjoy supporting colleagues, coordinating processes and helping customers find the right solutions?
We are looking for a Private Sector Housing Business Support Officer to join our Private Sector Housing team. This is an exciting opportunity to play a key role in supporting services that help improve housing standards and protect residents across the borough.
About The Role
As a Business Support Officer, you will be at the heart of the service, providing high-quality administrative and business support to a team of specialist housing professionals. You will be the first point of contact for many customers and partners, helping to ensure enquiries are dealt with efficiently and effectively.
Your responsibilities will include:
- Managing enquiries from tenants, landlords, residents and partner organisations.
- Triaging and prioritising service requests.
- Processing and administering House in Multiple Occupation (HMO) licence applications.
- Maintaining accurate records and databases, including the Tascomi system.
- Producing reports and performance information.
- Coordinating meetings, managing diaries and taking minutes.
- Processing invoices, payments and financial transactions.
- Supporting the management of complaints, Freedom of Information requests and member enquiries.
- Maintaining team inboxes, website content and social media updates.
- Providing excellent customer service and signposting customers to appropriate officers when required.
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What We're Looking For
We are seeking someone who is:
- Highly organised with excellent administrative skills.
- An effective communicator with strong interpersonal abilities.
- Confident managing competing priorities and meeting deadlines.
- Skilled at handling sensitive and confidential information.
- Experienced in providing excellent customer service.
- Comfortable using a range of IT systems and Microsoft Office applications.
- Proactive, flexible and able to work on their own initiative.
- Positive, resilient and committed to continuous improvement.
Essential Requirements
You should have:
- Five GCSEs including English and Maths.
- An NVQ Level 3 in Business Studies (or equivalent qualification).
- Significant experience working in an administrative or office-based environment.
- Experience dealing with a wide range of customers and stakeholders.
- Experience working to deadlines in a busy environment.
- Experience supporting projects and financial processes.
Why Join Us?
At Telford & Wrekin Council, you'll be joining a team that is passionate about improving residents' lives and delivering high-quality services. You'll have opportunities to develop your skills, contribute ideas for service improvement and work alongside dedicated professionals committed to making a difference.
We Offer
- A supportive and inclusive working environment.
- Opportunities for professional development and learning.
- Flexible working arrangements where service needs allow.
- A commitment to equality, diversity and inclusion.
- A chance to contribute to services that directly support local communities.
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If you are an enthusiastic administrator with excellent organisational skills and a passion for customer service, we'd love to hear from you.
Join us and help create better housing outcomes for residents across Telford and Wrekin.
Please click on the links below to view the job description and person specification.
A CV template is available if you do not already have a CV.
We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.
What we offer:
- We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
- Flexible working & career progression.
- Local Government Pension Scheme.
- Staff discounts & salary sacrifice perks.
- Free parking & confidential wellbeing support.
- Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.
Find out further information about working at Telford & Wrekin Council including our full list of benefits.
Please note: We do not hold a sponsorship licence for visas.
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