Business Support & People Assistant Apprentice

Join Young Somerset and become a part of the team. You'll be the first point of contact for the charity, handling calls, emails and post, while providing administrative support across the organisation and helping keep day-to-day operations running smoothly.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

This is a hybrid role so you will be required to have a suitable, confidential space to be able to work from home when required.

This apprenticeship provides an exciting opportunity to gain practical experience in business administration and operations within a busy and supportive charity environment. Working as part of the Business and Innovation Team, you will play a key role in supporting the day-to-day running of Young Somerset while developing valuable skills in administration, communication, customer service, meeting coordination, and business support.

You will work closely with colleagues across the organisation, providing a professional and efficient service to staff, visitors, partners, and young people. The role offers a varied workload, giving you the opportunity to learn about different aspects of business operations while contributing to the effective delivery of services across the charity.

Key Responsibilities:

• Act as the first point of contact for visitors, telephone calls, emails, and enquiries, providing a professional and welcoming service
• Support general office administration, including managing post, preparing meeting rooms, maintaining records, and producing documents and resources
• Monitor and manage shared inboxes, responding to and directing enquiries appropriately
• Maintain accurate electronic and paper filing systems in line with GDPR and organisational requirements
• Update information, documents, forms, templates, and guidance on the staff intranet
• Arrange meetings, training sessions, and events, including room bookings, hospitality, and accommodation where required
• Prepare agendas and take minutes for meetings as directed
• Coordinate the booking and use of meeting rooms, equipment, and resources
• Support central business functions through ordering goods and services and carrying out administrative research and enquiries
• Assist with project administration, including updating spreadsheets, templates, and communications
• Support health and safety processes by recording actions arising from routine checks
• Help administer company vehicle checks, maintenance schedules, and defect reporting
• Attend team meetings and contribute positively to team activities and service improvements