This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Leeds City Council Job Profile

Job Purpose

To provide an effective and efficient administration and support service as part of a business support pool serving Environmental Services.

Primary areas of work to include, the provision of specialist service support, the provision of specialist service information to partners and the public, the delivery of complex administration functions, to liaise with other services such as BSC and HR as required, and to support the role of the supervisor.

Responsibilities

• To provide a detailed, technical or specialist support to a wide variety of front-line teams and to the public.
• Organise and operate administrative systems within the service.
• Contribute to the planning, development and monitoring of support services.
• Monitoring and evaluation of the systems and processes.
• Develop good working relationships with outside agencies and stakeholders.
• Liaise between supervisors and other administration staff.
• Take lead role in the development and maintenance of record/information systems including a specialist and lead role as required.
• Present a positive personal image, contributing to a welcoming environment for customers and visitors.
• Provide an excellent customer service to colleagues, customers and visitors to the service.
• Provide detailed analysis and evaluation of data and produce detailed reports/information as required.
• Produce and respond to complex correspondence.
• Manage complex administrative procedures.
• Be responsible for completion and submission of complex forms, returns etc., including those to outside agencies.
• Be responsible for the selection and management of resources, including budgetary monitoring and regular audit of resources.
• Provide advice and guidance to staff and the public on complex or technical issues.
• Undertake research and obtain information to inform decisions.
• Be aware of and comply with policies and procedures relating to child protection, inclusion, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
• Understand and abide by the Council’s equal opportunities policy in the duties of the post and as an employee of the Council.
• Participate in training and other learning activities and performance development as required and for personal development.
• To undertake any other duties as required that are commensurate with the nature and level for this post.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

None

Essential Requirements

Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

Skills

• Able to communicate effectively with a wide range of people including sensitive and complex information.
• Able to prioritise own work to meet conflicting deadlines.
• Able to produce and present routine reports and data.
• Able to accurately enter/retrieve data information from information systems.
• Able to display a responsible and co-operative attitude to working towards the achievement of the service’s aims and objectives.
• Able to undertake activities to develop staff utilising the Divisional appraisal scheme.

Knowledge

• Of general office procedures and practice.
• Of relevant financial regulations to carry out financial transactions.

Experience

• Of dealing with more complex queries from a wide range of people.
• Of operation of complex and specialist administrative systems including associated IT.
• Of working in partnership with others to deliver work to set deadlines.
• Of providing customer focussed services.
• Of participating in teams and using own initiative.
• In the use of the Microsoft package.

Essential Behavioural & Other Characteristics

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Able to understand and observe Leeds City Council policies and procedures.
• Carry out all duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
• Willingness to actively participate in appraisal, training and development activities to ensure up, to date knowledge and skills.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable Requirements

Candidates are not required to meet all the following desirable requirements however these may be used to distinguish between candidates.

• NVQ Level 3 or equivalent or equivalent academic qualification.
• Experience of extracting and analysing data from information databases.