How To Apply

This vacancy will form part of a trial of the Council’s new recruitment system for local recruitment.

To apply, please submit your CV (maximum two sides of A4) via the recruitment portal.

An application form is not required. Please complete the referee details section, which we may choose to follow up.

In the mandatory supporting statement section, please can you outline how you meet the essential criteria of the role (please note maximum word count is 500).

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job purpose

To provide an effective and efficient administration and support service as part of a business support pool serving the Environmental Services Division.

Primary areas of work

• Supervision of administration staff as allocated
• Handling of complaints
• Support of Freedom of Information (FOI) requests
• Quality assurance support and compliance
• Routine administrative tasks
• Supporting response to complaints about the service

Responsibilities

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

• Assist in the day to day management of staff within the Business Support function and participate in the matrix management system, including the successful operation of a rota system.
• Liaise successfully with operational team management for effective service development and delivery.
• Act in the absence of the Business Support Team Manager.
• Provide supervision to staff assigned to the area of responsibility, which includes supporting the recruitment and selection process, the development, training, sickness/absence, disciplinary and ensuring a high code of conduct and appraisal/capability monitoring of allocated staff.
• Develop individuals and self to enhance performance utilising the Personal Development Plan Scheme and other appropriate methods.
• Plan, allocate and evaluate work carried out by the business support function, individuals and self as needed to achieve the objectives of the Service Plans.
• Support and provide the response to complaints against the service and freedom of information requests.
• Assist in the prioritisation of workloads and achievement of targets and making recommendations for improvement in service delivery including regular monitoring of performance, including qualitative and quantitative measures.
• Provide or facilitate training, as necessary, for the members of the Business Support function and the Environmental Services as a whole.
• Promote equality of opportunity and continued personal development.
• Assess performance using the principles of work-based competencies.
• Assist in recruitment and selection processes.
• Ensure that effective and efficient administrative systems are established, maintained and evaluated which support service delivery and continuous service improvement.
• Maintenance and provision of records and statistics of the Service which produce regular reports on service performance, including those held on relevant IT software.
• Provide support to the Environmental Services management team, particularly with regard to statistical information production.
• Contribute where appropriate to maintaining, developing and improving accreditation to quality and environmental standards, including IiP, Chartermark, ISO 9000, ISO14000, generic equality standard and EMAS.
• Ensuring compliance with relevant legislation, professional reputations and the Council’s standing order and financial regulations.
• The development, implementation and monitoring of administrative paper and computer records and registers for all aspects of Environmental Services and compilation of statutory and other statistical returns and monitoring reports and their distribution.
• The provision of advice and assistance, including public enquiries, on matters relating to Environmental Services.
• Assisting in the development and implementation of Quality Assurance and Customer Care policies and in the identification of priorities.
• Control of assets and stock requisites of Environmental Services.
• To monitor and control activities against staffing and office budgets in accordance with approved procedures.
• Be aware of and comply with policies and procedures relating to child protection, inclusion, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
• Understand and abide by the Council’s equal opportunities policy in the duties of the post and as an employee of the Council.
• Participate in training and other learning activities and performance development as required and for personal development.
• To undertake any other duties as required that are commensurate with the nature and level for this post.

Essential requirements

Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

• Able to co-ordinate and supervise a team of business support staff.
• Able to operate effectively within a management matrix system.
• Able to develop, implement and manage a range of business support processes.
• Able to compile and present statutory and other statistical returns and reports and ensure their appropriate distribution.
• Able to design and implement appropriate systems for the control of assets and stock requisites.
• Able to prioritise workloads and monitor and report achievements.
• Able to produce accurate, detailed and complex documents sometimes of a technical nature.
• Able to receive and deal with complaints, enquiries and requests for advice from colleagues, members of the public and external agencies and organisations.
• Good numeric and literacy skills.
• Able to plan, allocate and evaluate work in order to achieve Service Plan objectives.
• Able to undertake day to day management of staff.
• Able to undertake activities to develop staff utilising the Divisional appraisal scheme.
• A commitment to implementing Customer Care policies.
• Able to provide a responsive and flexible service as needs change.
• A commitment to improving service delivery and developing good practice.
• A commitment to the development of personal skills and ability.
• Able to manage work programmes, materials and equipment within agreed