Saffron Housing Trust Limited
Business Support Team Leader
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Business Support Team Leader
Location: Long Stratton, Norwich, Norfolk
Salary: £31,000 per annum
We're looking for an organised and people-focused Business Support Team Leader to lead our Operational Support administration team and ensure the delivery of an efficient, accurate, and tenant-focused service.
This is an excellent opportunity for a motivated leader who enjoys developing people, improving processes, and delivering high-quality administrative services. You'll supervise a dedicated team, oversee key lettings and tenancy administration processes, drive continuous improvement, and work closely with colleagues across Housing and Lettings to provide an exceptional experience for tenants.
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What you'll be doing:
- Leading, motivating, and supporting a team of Administrative Officers.
- Ensuring lettings and tenancy administration is delivered accurately, efficiently, and compliantly.
- Monitoring workloads, quality standards, and team performance.
- Coaching and developing colleagues to help them succeed.
- Identifying opportunities to improve processes and enhance the customer experience.
- Building strong relationships with internal teams and external partners.
For a full list of responsibilities, please see the attached Role Profile.
What we're looking for:
- Experience supervising or coordinating administrative teams.
- Strong organisational, leadership, and communication skills.
- A keen eye for detail and a commitment to delivering excellent customer service.
- Confidence using IT systems and managing accurate records.
- A proactive mindset with a passion for continuous improvement.
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If you're a supportive leader who thrives in a fast-paced environment and wants to make a real impact on the journey tenants take into their homes, we'd love to hear from you.
This role is subject to a Basic Disclosure and Barring Service (DBS) check.
Closing date: 7th October 2026
Shortlist date: 8th October 2026
Interview date: TBC
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