WSP in the UK & Ireland
Business Support Team Leader - London Operations
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Job Description
What if you could shape a career as unique as you?
At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons.
Do you excel in communication, stakeholder management, and operational delivery? Can you balance competing priorities and build trusted relationships across a fast-paced business? If so, your skills are a perfect match for our Business Support Team Leader role. You’ll be responsible for a team of Business Support Administrators located across different offices, so you will put your proactive people and organization skills to great use.
Lead the planning and delivery of business support services, ensuring workloads are effectively managed, resources are aligned to demand, and stakeholders receive a high-quality, responsive service. You will anticipate changing priorities, proactively manage expectations, and take action to maintain service levels.
This is an exciting and varied role, with no two days the same, so you could be expected to:
- Data management and proactively overseeing the workload of the team to avoid any disruption to the service. You will anticipate and respond, ensuring the team is adequately resourced.
- Identifying and carrying out training, inductions, meaningful Personal Development Reviews, mentoring, and coaching of your team.
- Drive operational excellence through supporting simplification and continuous improvement across Business Solutions.
- Support the Business Support Manager with the implementation of Service Level Agreements, ensuring that activities are completed in accordance with WSP procedures and guidelines.
- Ensure that administration staff adhere and are kept up to date with relevant policies and procedures, as well as technology and system changes, to be able to deliver an outstanding client experience.
- Act as the key escalation point for workload, prioritization, and service delivery matters, ensuring stakeholders are kept informed and expectations are managed effectively.
- Support with employee relations matters across the team.
- Drive key initiatives and projects across Business Solutions and the wider business, utilizing effective change management to successfully drive change.
- Build strong relationships with stakeholders, proactively managing expectations, and ensuring Business Support resources are aligned to business needs.
- Identifying potential opportunities to increase the profitability of the team.
You will gain invaluable insight and experience of working for one of the world's leading engineering professional services firms and will work with internal stakeholders across our many and varied different functions.
Your Team
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The UK Business Solutions team plays a vital role in supporting the day-to-day operation of WSP's UK business. We deliver a wide range of services that enable our people and projects to perform at their best, while providing clear career pathways and opportunities for development.
The team includes Business and Project Support, Document and Accessibility Specialists, Graphics, Concierge, and a network of Personal Assistants who support senior leaders across the business. Working collaboratively across multiple locations, we provide high-quality, responsive support to a diverse range of stakeholders in a fast-paced consultancy environment.
As part of the team, you will have opportunities to share best practice, contribute to service improvements, support business initiatives, and play an active role in creating a positive, safe, and inclusive working environment.
You will be able to meet your colleagues and share tips and best practice, proactively contribute to ensuring a safe and healthy working environment, and get involved in new initiatives and ideas.
What We Will Be Looking For You To Demonstrate
- Proven experience in managing and leading teams, with direct line management experience.
- Extensive experience leading administration, business support, or operational teams within a fast-paced, client-focused environment, with the ability to manage multiple competing priorities and deadlines.
- Strong stakeholder management skills, with the confidence to influence, negotiate, and manage expectations across a diverse range of senior stakeholders.
- Experience balancing demand, resource planning, and workload management to deliver services effectively during periods of changing business priorities.
- Ability to make informed decisions, challenge constructively, and prioritize effectively in a dynamic and fast-moving environment.
- Effective collaborator, able to drive and lead key projects.
- Inspires, motivates, encourages, and influences others.
- Ability to plan, problem solve, and use own initiative.
- Good verbal and written communication skills, with excellent attention to detail.
- 10 GCSE's or equivalent, including Maths and English.
- Fully conversant to an advanced level in Microsoft 365, including Word, PowerPoint, and Excel. (Any knowledge and understanding of Adobe InDesign and wider Adobe Creative Apps will be advantageous).
Imagine a Better Future
Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself?
With us, you can. Apply today.
About Us
We are one of the world’s leading engineering and professional services firms. Our passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 11,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
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What’s in it for You?
Work-Life Balance
At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests, and your community.
Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
Inclusivity & Belonging
We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity.
Health & Wellbeing
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
Flex Your Time
To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.
We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
Your Development
We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
#WeAreWSP
Here at WSP, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
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