Provide Community
Business Support Team Leader
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Business Support Team Leader
Grade: Non AfC
Contract: Fixed term: 12 months (Maternity Cover for a period of 12 months)
Hours: Part time - 21.5 hours per week (Mon - Fri)
Job ref: 828-PROVIDE4210
Employer
Wellbeing
Employer type: Private Sector
Site: Provide HQ
Town: Colchester
Salary: £34,000 £34,000 pro rata
Salary period: Yearly
Closing: 21/08/2026 17:00
Job Overview
The Business Support Team Leader will apply expert knowledge of administrative procedures to provide supervision and leadership in the delivery of a high quality, effective, timely and efficient service for both the administrative and clinical teams, with a focus on delivering a positive patient experience, and excellent customer service.
Main duties of the job
- To take overall responsibility for the coordination and prioritisation of workload for the administrative function of the Business Support Team.
- Ensure that project and administrative support is provided to the services via the Business Support Team.
- Responsible for the Line Management of the Business Support Officers, this includes PDRs, performance management, development, attendance management, disciplinary and grievance.
- To mentor, support and develop staff, overseeing any staff induction and training.
- To lead on, review and establish administrative processes that supports the Business Support team and allow the achievement of Provides Wellbeing strategic objectives.
- Respond to ad-hoc requests made by the Provide Wellbeing management team in support of business growth.
Working for our organisation
- Experience of co-ordination of multiple activity to support the delivery of services
- Experience of working within a team and providing support to more than one person.
- Minimum of 3 years’ experience in an administrative role and working within a fast-paced organisation.
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Detailed Job Description And Main Responsibilities
Responsible for the Line Management of the Business Support Officers, this includes PDRs, performance management, development, attendance management, disciplinary and grievance
Person specification
Experience of co-ordination of multiple activities to support the delivery of services
Essential criteria
- Previous experience in a similar role
Desirable criteria
- Knowledge of operational team actively that supports health / surgical services.
Experience and qualification
Essential criteria
- Experience in the development and performance management of employees.
Desirable criteria
- Project Management Qualification or experience
Provide Wellbeing are committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
If we require you to hold UK professional clinical registration to undertake your role, Provide Wellbeing will pay for your registration during the first year of your employment.
Further Information
How will we contact you?
All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
As we often have many applicants for jobs at Provide Wellbeing, we regret that we will only be able to contact those applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.
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If you wish to contact the HR Services Team, please do this via provide.recruitment1@nhs.net
If you wish to contact the Recruiting Manager about the vacancy/role or feedback, their details are provided in the advert.
Checking progress on your application?
To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.
Closing Date
Provide Wellbeing reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.
COVID-19 Vaccination
We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.
Anti Fraud
Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.
Disability
If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or provide.recruitment1@nhs.net.
Successful Applicant
You will be required to bring all your documentation to your interview to the recruiting manager and again at your pre-employment appointment to Human Resources Department.
The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide Wellbeing may not be able to fulfill our contractual obligations to you or may be prevented from complying with our legal obligations.
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