• Own issues and deliver solutions

  • Take ownership of user-reported system issues from triage through investigation, communication, workaround and resolution, involving Technology or the vendor where needed.
  • Investigate why functionality is not working as expected by reproducing issues, reviewing configuration and data, tracing transaction behaviour, and confirming the intended business outcome.
  • Identify proportionate interim solutions where a permanent fix cannot be delivered immediately, and explain any operational or financial implications to affected teams.
  • Carry out root-cause analysis on recurring or high-impact issues; recommend and follow through permanent system, data or process fixes to reduce recurrence.
  • Maintain clear issue records, actions, owners and updates, and escalate risks promptly.

• Improve and change the system safely

  • Support the system development lifecycle from requirements and options analysis through design, configuration, testing, release and post-implementation review.
  • Turn business needs into clear requirements, user stories, process maps and acceptance criteria that explain both what the system should do and why it matters.
  • Review system and team processes to identify opportunities to simplify, improve controls, reduce manual effort and improve data quality.
  • Assess the full impact of proposed changes, including accounting entries, period treatment, invoices, borrower outputs, reconciliations, reporting, downstream data and user procedures.
  • Configure and test internal Aspire changes in test environments where appropriate; coordinate business UAT and regression testing for releases and vendor upgrades.
  • Work with Technology, data teams, the vendor and business stakeholders to investigate integrations, data capture, reporting and automation opportunities.

• Support users and embed change

  • Provide practical, hands-on support to users, including observing processes, demonstrating system functionality, troubleshooting and helping users understand the right way to complete tasks.
  • Deliver training and create concise guidance that reflects real business workflows; adapt the approach to different user groups and levels of system confidence.
  • Check after release that changes are understood, adopted and producing the intended operational and financial outcome; address gaps through follow-up support or further improvement.
  • Share knowledge with colleagues and help build broader systems capability across the business.

Experience

Essential:

• Experience in a business systems, systems analysis, lending operations, finance systems or related role.
• Experience in a lending, leasing or other financial services environment, with a sound understanding of how transactions move through operational and finance processes.
• Practical accounting and financial process understanding is essential. You should be able to discuss transaction dates and accounting periods, accruals, invoicing, GL postings, cash allocation and reconciliations, and recognise how system behaviour can affect financial records and reporting. A formal accounting qualification is not required.
• Experience scoping requirements, including user stories, and documenting/performing/testing configuration changes.
• Knowledge of leasing and lending platforms (experience of LTi Aspire an advantage).
• Data savvy with a strong understanding of the factors that can impact data quality and its reportability from within a system.
• Comfortable writing SQL to query databases ad hoc (Snowflake experience an advantage) and liaising with data teams managing reporting functions.
• Experience in streamlining processes, utilising software where required.

Desirable:

• Experience with Jira and Confluence.
• Experience working with BI tools (Power BI).
• Experience mentoring colleagues or training teams.
• Experience of system-driven invoice generation, including invoice configuration, templates and billing runs.
• Understanding of banking processes such as Direct Debit collections (e.g. Bacs), payment runs and bank reconciliation.

Competencies

• Problem-solver mindset, always wanting to know how calculations are performed or processes structured.
• Able to work independently while pulling together with colleagues and stakeholders to deliver shared goals.
• Able to translate technical requirements/processes to a non-technical audience and vice-versa.
• Curious mindset – questioning why tasks are completed in a particular way.
• Strong communication skills – comfortable speaking to a range of stakeholders and making recommendations on usage.
• Personable and able to maintain good relationships with external partners, contractors, consultants etc.
• Generous with knowledge and time – happy to share expertise and help others succeed.
• Takes ownership of work, following issues and changes through to completion.

Why Join us?

• You’ll join a talented, collaborative team in a connected environment where ideas and initiative are valued.
• Be part of a growing and innovative team.
• We offer a competitive salary, a comprehensive benefits package, and genuine opportunities for growth and progression.
• Opportunities for professional development and career progression.

At Triple Point, high-performance means living our values every day:

• Stay Curious.
• Be Generous.
• Take Thoughtful Action.
• Pull Together.
• Own It.

In line with our values Stay Curious and Take Thoughtful Action every employee has access to AI tools. We see technology as a co-pilot, helping us improve efficiency and insight while keeping decisions grounded in thoughtful human judgement.