Paladone
Business System Specialist
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About the Company
Paladone is an award-winning global wholesale giftware company, creating innovative lifestyle products that put a smile on customers’ faces worldwide. Alongside our own branded ranges, we work with some of the world’s most recognisable licenses, including Disney, Harry Potter, Marvel and DC Comics. In recognition of our continued growth, culture and international success, Paladone was proud to be named Employer of the Year and International Business of the Year at the 2025 Sussex Business Awards.
WeCool Toys is a global designer and manufacturer of dynamic toys, crafts and compounds, managing end-to-end production, packaging and distribution. As part of Paladone Group Holdings, WeCool plays a key role in our international growth strategy.
About the Role
This is a fantastic opportunity for an experienced ERP professional to play a key role in the development and optimisation of Paladone's core business systems. As our primary Navision / Business Central specialist, you will help shape how our ERP platform supports finance, operations, supply chain and commercial teams across the business.
Responsibilities
- Act as the primary SME for Microsoft Dynamics Business Central (Navision).
- Manage the day-to-day performance, support and continuous improvement of the ERP platform.
- Troubleshoot issues, identify root causes and implement sustainable solutions.
- Work closely with business stakeholders to ensure systems effectively support operational requirements.
- Lead the delivery of ERP enhancements, upgrades, integrations and change initiatives.
- Identify opportunities to streamline processes, improve efficiency and automate manual activities.
- Analyse business requirements and translate them into practical system solutions.
- Support testing, deployment and user adoption of new functionality.
- Manage and coordinate system-related projects from requirements gathering through to implementation.
- Work alongside third-party partners, developers and software vendors to deliver successful outcomes.
- Ensure projects are delivered on time, within scope and aligned to business priorities.
- Build strong working relationships with Finance, Supply Chain, Operations and Commercial teams.
- Act as a trusted advisor on ERP capabilities and best practice.
- Provide guidance, training and support to system users where required.
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Qualifications
Proven hands-on experience with Microsoft Dynamics Business Central and/or Microsoft Navision is an essential requirement for this role.
Required Skills
- Strong hands-on experience with Microsoft Dynamics Business Central and/or Microsoft Navision.
- Experience supporting and improving ERP systems within a commercial environment.
- Strong understanding of business processes across Finance, Supply Chain, Operations and Logistics.
- Experience delivering ERP projects, upgrades, integrations or system enhancements.
- Ability to analyse complex business requirements and develop effective solutions.
- Excellent stakeholder management and communication skills.
- Strong analytical, troubleshooting and problem-solving abilities.
- Experience working with third-party software providers and technical partners.
- Knowledge of SQL, Power BI, APIs or integrations would be advantageous.
- A proactive and continuous improvement mindset.
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Preferred Skills
- Experience working with third-party software providers and technical partners.
- Knowledge of SQL, Power BI, APIs or integrations would be advantageous.
Benefits
We’re committed to supporting your life both inside and outside of work. You’ll enjoy flexible hours, hybrid working, 25 days’ holiday (plus bank holidays), additional wellbeing days, a Christmas closure and even a shorter day on your birthday. Your health and wellbeing matter to us, so we provide paid medical appointment time, free eye tests and flu vaccinations, wellbeing resources, Mental Health First Aiders and Cycle to Work options. We also support your financial wellbeing through a 35% staff discount on Paladone & WeCool products, retail savings, tech and furniture schemes, discounted legal services, access to financial advisers and an NHS Top-Up plan. We recognise and reward your contribution with annual pay reviews, bonuses, long service awards, peer recognition and a refer-a-friend scheme. With tailored development plans, funded training, professional qualifications, ILM leadership programmes and access to Litmos and LinkedIn Learning, you’ll have everything you need to grow your career with an award-winning employer.
Next Steps
We aim to respond to all applicants within 10 working days. Please note: Due to the specialist nature of the position, we are particularly interested in hearing from candidates who have direct experience working with and supporting Business Central and/or Navision within a business environment.
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