Pearson Carter
Business Systems Analyst
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Business Systems Analyst – ERP Support & Adoption
The Company
An established UK wholesale and distribution business is looking for a Business Systems Analyst to join its internal technology function. The organisation is continuing to grow and invest in its business systems, with a particular focus on improving Microsoft Dynamics 365 Business Central, strengthening internal processes and helping users get greater value from technology.
The Role
This is a varied position combining ERP support, business analysis, user engagement, testing, documentation, training and continuous improvement. You will act as the link between business users, the ERP team, IT and third-party technology partners. Your role will be to ensure systems are supported effectively, changes are properly documented and tested, and users have the knowledge and confidence to adopt new processes.
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Responsibilities
- Provide day-to-day support to users across Microsoft Dynamics 365 Business Central and other business applications.
- Investigate system queries and coordinate resolutions with internal teams and external partners.
- Gather, analyse and document business and system requirements.
- Review current processes and identify opportunities to improve efficiency, consistency and user experience.
- Translate business needs into clear and practical requirements for system changes.
Essential Experience
- Previous experience working with ERP or business-management systems.
- Experience supporting business users within a commercial organisation.
- Strong documentation and process-mapping skills.
- Experience gathering, analysing and documenting business requirements.
- Experience supporting system testing and User Acceptance Testing.
- The ability to investigate issues and coordinate appropriate solutions.
- Strong written and verbal communication skills.
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What’s on Offer
- The opportunity to join an established and growing UK organisation.
- A varied role with visibility across multiple areas of the business.
- Hands-on involvement in improving Microsoft Dynamics 365 Business Central.
- Exposure to ERP optimisation, systems integration and business change.
- The opportunity to influence processes and improve user adoption.
- A supportive, collaborative and inclusive working environment.
- Scope to develop your business analysis and Microsoft technology experience.
Location
Dagenham or Erith
Apply
If you are a proactive systems professional who enjoys supporting users, improving processes and helping businesses get more from their ERP technology, please apply with your CV to be considered.
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