Sureserve
Business Systems Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Overview of the Role
The Business Systems Analyst supports the delivery of SCE's Digital Transformation Strategy by helping improve business processes, systems, data quality, and digital adoption across the organisation.
Working under the direction of the Head of Digital Transformation, the role partners with stakeholders to gather requirements, implement digital solutions, and drive continuous improvement initiatives that enhance operational efficiency and service delivery.
Key Responsibilities
- Provide functional support for core business systems and applications
- Investigate and resolve system and process-related issues
- Escalate technical, security, and infrastructure matters where required
- Manage support requests and maintain system documentation
- Identify opportunities to improve system performance and user support
Why Join Us
You’ll be part of a supportive team that values expertise, reliability, and great customer service. We offer a positive working environment, opportunities for development, and the chance to make a meaningful impact in the communities we serve.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Knowledge & Experience
- Experience supporting business applications, digital systems, or technology-enabled business change
- Experience investigating issues, identifying root causes, and coordinating resolutions
- Experience gathering requirements and supporting process or system improvements
- Experience creating business and user documentation, including process maps, guides, and training materials
- Experience supporting user training, system demonstrations, or digital adoption initiatives
- Good understanding of data quality and information management principles
- Strong working knowledge of Microsoft 365 applications and digital technologies
Salary: £35-40K per annum
Location: Waltham Abbey, London, E4 7RW
Contract Type: Permanent
Working Hours: 40hrs per week
Working pattern: Monday-Friday
Benefits
- Competitive salary
- 24 days annual leave plus bank holidays
- Sureserve Benefits Hub, accessing over 1000’s retail discounts
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family
- Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family
- Bike2Work scheme
- Home & Electronics – salary sacrifice purchase scheme
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Committed to Diversity, Equity and Inclusion
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable Adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [insert email address here].
Pre-employment Checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location