Robert Walters
Business Systems Analyst
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The Role
The role is responsible for leading and delivering end-to-end application management and production support for Oracle E-Business Suite (12.1 and 12.2), with primary ownership of Supply Chain modules and cross-functional Finance integration. In addition to Oracle, you'll have the opportunity to gain exposure and work with SAP and other cloud-based platforms.
The role combines leadership and hands-on expertise to ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems.
The outcome of this role is to ensure high system availability, operational continuity, and optimized business performance across critical Supply Chain and Finance processes. By driving root cause resolution, strengthening governance, supporting period-end and audit requirements, and enabling continuous system enhancement, the role safeguards business operations, reduces risk, and maximizes the value of the Oracle ERP investment. It bridges business and IT, ensuring that ERP systems not only function reliably but also evolve to support strategic growth and operational excellence.
Key Responsibilities
The table below details the 4 to 5 key responsibilities of the job. These responsibilities represent the major areas of work performed and are not an exhaustive list of all tasks. Please list responsibilities in order of frequency, starting with the responsibility that requires the most amount of time.
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Oracle ERP AMS Support Lead & Hands-On Issue Resolution
- Lead, mentor, and manage the Oracle ERP AMS support team, including workload planning, performance management, and skill development.
- Provide functional and technical oversight for Oracle E-Business Suite 12.1 and 12.2 environments
- Provide hands-on production support, directly analysing and resolving complex Supply Chain-focused Oracle EBS issues
- Ensure timely resolution of incidents, service requests, and problems in line with SLAs
- Act as the primary escalation point for critical Oracle ERP issues across functional and technical areas
- Perform deep root cause analysis, implement permanent fixes, and prevent recurrence
- Coordinate with business stakeholders to prioritize Supply Chain, Manufacturing and Finance support activities
- Manage Oracle Support interactions (SRs), including diagnostics, RCA, and solution deployment
- Ensure system availability, performance monitoring, and proactive issue prevention
Supply Chain Technical & Functional Responsibilities (Primary)
- Provide hands-on functional support for Oracle EBS Supply Chain modules including:
- Purchasing (P2P)
- Inventory
- BOM / WIP
- Order Management (O2C)
- Shipping & Receiving
- OPM
- Warehouse Management (Labelling, LPN)
- Support end-to-end Supply Chain business flows, including requisitions, purchase orders, receiving, inventory transactions, order entry, fulfilment, shipping, and billing
- Resolve complex transactional, data, and accounting issues related to Supply Chain processes
- Ensure smooth integration between Supply Chain modules and downstream systems (Anaplan, SAP, ASCP)
- Coordinate with planning, warehouse, logistics, and operations teams
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Finance Functional Responsibilities
- Working knowledge of Oracle Financials modules: GL, AP, AR, Costing, and Subledger Accounting (SLA)
- Understand accounting impact of Supply Chain transactions (P2P and O2C)
- Support intercompany transactions and reconciliations as they relate to Supply Chain flows
- Assist Finance teams during period close and audit activities when Supply Chain data is involved
Environment Management & Operations
- Oversee patching, upgrades, cloning, and ongoing support for EBS 12.1 and 12.2
- Manage and support online patching (ADOP) cycles
- Collaborate with infrastructure, database, integration, and security teams to maintain a stable ERP environment
- Support audits, compliance requirements, and formal change management processes
Business Coordination & Continuous Improvement
- Communicate between business users and IT/support teams including third parties.
- Gather, analyse, and document business and functional requirements
- Support UAT, regression testing, and deployment of system changes
- Maintain SOPs, functional documentation, and knowledge repositories
- Drive process standardization, optimization, and continuous improvement initiatives
AI Enabled
- Embed AI initiatives into key workflows that will add value across manufacturing, supply chain and the wider business.
Company
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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