Steadman Brown
Business Systems Analyst – Gainsight
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Business Systems Analyst with Gainsight Experience
We’re looking for a Business Systems Analyst with hands-on Gainsight experience to take ownership of a key Customer Experience platform and help drive its continued development.
You might currently be a Business Systems Analyst, Applications Analyst, CRM Analyst, or Systems Administrator. What matters is that you’ve worked hands-on with Gainsight and understand how to configure, manage, and improve the platform.
Role Overview
This is a varied role combining platform ownership, project work, and stakeholder engagement. You’ll manage the day-to-day operation of Gainsight while working with teams across the business to deliver improvements and new functionality.
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What You'll Be Doing
- Manage and develop Gainsight as a core business platform
- Configure and improve workflows, automation, reporting, and dashboards
- Deliver system enhancements and support wider CX technology projects
- Work directly with stakeholders to understand requirements and challenges
- Translate business requirements into practical system improvements
- Support data, integrations, and the wider CX technology landscape
- Troubleshoot issues and provide support to platform users
- Improve platform processes, governance, and adoption
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What We're Looking For
- Hands-on experience administering or configuring Gainsight
- Background in business systems, applications, CRM, or CX technology
- Experience delivering system enhancements and projects
- Strong stakeholder management and requirements gathering skills
- Experience with reporting, automation, data, and integrations
- Comfortable combining day-to-day platform ownership with project-based work
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