Harvey Nash
Business Systems Implementation Manager
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Business Systems Implementation Manager
📍 Burton-on-Trent (Hybrid Working)
We're looking for an experienced Business Systems Implementation Manager to lead the delivery of business-critical technology transformation projects across ERP, CRM and Field Service platforms.
This is an opportunity for a hands-on delivery professional who enjoys getting close to the detail. You'll play a key role in shaping, implementing and embedding business systems, working closely with stakeholders, technical teams and third-party partners to ensure solutions are successfully delivered and adopted across the organisation.
The current environment includes Microsoft Dynamics 365 CRM and Field Service, making previous Dynamics experience highly desirable. However, this role is focused on broader implementation expertise and will suit someone who can successfully deliver complex business systems projects across a range of business applications.
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The Role
- Lead end-to-end ERP, CRM and Field Service implementations across the business.
- Facilitate workshops and gather business requirements from key stakeholders.
- Manage project delivery from scoping through to go-live and adoption.
- Work closely with business users, developers, functional consultants and third-party vendors.
- Oversee testing, UAT, training and change management activities.
- Maintain project governance, RAID logs, plans, budgets and reporting.
- Support systems configuration, integration and solution delivery activities.
- Drive continuous improvement and operational efficiency through technology.
What We're Looking For
- Experience delivering Microsoft Dynamics 365 CRM and/or Field Service implementations.
- Strong background in ERP, CRM or business systems transformation projects.
- Proven end-to-end implementation delivery experience.
- Ability to engage confidently with stakeholders at all levels.
- Experience managing third-party suppliers and delivery partners.
- Strong understanding of project governance, risk management and project controls.
- Hands-on approach with the ability to drive delivery rather than simply oversee it.
- Experience running workshops, requirements gathering and UAT.
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Why Apply?
- Play a pivotal role in a major business systems transformation programme.
- Work across ERP, CRM and Field Service platforms.
- High visibility role with significant stakeholder exposure.
- Opportunity to influence strategy while remaining hands-on in delivery.
- Scope to progress into broader delivery and programme leadership responsibilities as the technology landscape evolves.
If you've successfully delivered business systems implementations and enjoy taking ownership from requirements through to adoption, we'd love to hear from you.
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