Community Integrated Care
Business Systems Manager
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Lead the Systems That Help Change Lives
At Community Integrated Care, technology plays a vital role in helping us deliver the best lives possible for the people we support.
We're looking for an experienced Business Systems Manager to lead the performance, development, and continuous improvement of our critical business systems. This is a fantastic opportunity for a systems professional who combines technical expertise with strong leadership skills and a passion for delivering excellent service.
This is a full-time permanent role with attendance at our head office in Widnes required once a week, so our ideal candidate will be based within an hour's commute of Widnes.
What is The Deal for you?
- Flexibility! You can work your full-time hours over 4 days and enjoy a long weekend or work over 5 days to accommodate your other commitments.
- Benefits: Retail discounts, holiday discounts, cycle to work scheme, and travel discounts through our benefits app.
- Best Lives Possible: You'll be working for an award-winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder.
- Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
- Dare to Learn: Access to our amazing online training platform where you can upskill, taking a variety of courses and qualifications.
- Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund, you'll have the support available to lead an easier (financial) life.
You'll be responsible for ensuring our systems reflect evolving business needs and remain reliable, effective, and future-focused, while leading a team that provides high-quality support to colleagues across the organisation. From troubleshooting complex issues and managing system improvements to leading strategic change initiatives, you'll play a key role in driving organisational efficiency and supporting frontline care delivery.
If you enjoy solving complex problems, leading people, building strong stakeholder relationships, and delivering meaningful business change, we'd love to hear from you.
What You'll Be Doing
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As Business Systems Manager, You Will
- Lead the operational management of key business-critical systems, ensuring reliability, performance, and effectiveness.
- Manage and develop a team responsible for delivering exceptional system support and service desk performance.
- Build strong relationships with systems change business partners and stakeholders across operational and support services teams to understand requirements and deliver effective solutions.
- Lead complex incident investigations, identify root causes, and implement sustainable resolutions.
- Oversee system changes, upgrades, enhancements, and improvement initiatives from planning through to implementation.
- Conduct impact assessments and evaluate risks, dependencies, and business impacts before changes are introduced.
- Collaborate with Business Systems and IT Development managers to assess the implications of changes to business processes and systems, and co-ordinate development & rollout to ensure the quality and effectiveness of the Change Management Process.
- Drive continuous improvement by identifying opportunities to enhance functionality, efficiency, and user experience.
- Coordinate the successful transition of projects into business-as-usual operations.
- Work closely with third-party suppliers, technical teams, and business leaders to maximise system capability.
- Support organisational transformation and strategic priorities through effective systems leadership.
Essential Experience
What We're Looking For
- Significant experience supporting and managing business-critical systems.
- Experience leading IT application or business systems support functions.
- Proven experience managing incidents, service requests, and escalations within a complex environment.
- Strong track record of investigating problems, identifying root causes, and driving solutions.
- Experience delivering system projects, upgrades, enhancements, and change initiatives.
- Experience conducting impact assessments and supporting change management processes.
- Experience building productive relationships with stakeholders, suppliers, and technical teams.
- Previous experience supervising, coaching, or leading colleagues.
Knowledge & Skills
- Strong understanding of business systems, service management, and operational support.
- Excellent stakeholder engagement and communication skills.
- Strong analytical and problem-solving capability.
- Knowledge of system governance, risk management, and change control.
- Advanced Microsoft Excel skills.
- Understanding of front-line operational systems.
- Knowledge of care systems such as Nourish, Radar, or similar platforms would be advantageous.
- Experience within health, social care, or other regulated environments would be highly beneficial.
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Qualifications
- Degree, professional qualification, or equivalent experience within IT, Business Systems, Digital Services, Business Analysis, or a related discipline.
Why Join Community Integrated Care?
Technology is a critical enabler of our mission. In this role, you'll have the opportunity to influence strategic decisions, lead meaningful change, and improve the systems that support thousands of colleagues and the people we support across the UK.
This is more than a systems role. It's an opportunity to use your expertise to make a genuine difference.
Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.
Interested and want to know a bit more?
To find out more about our charity, check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s
We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.
The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones - and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.
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