2. Improve Our Systems

As Influencer grows, processes that worked at a smaller scale will not always continue to work. This role is responsible for finding that friction and turning it into better workflows and better systems.

• Business Requirements: Gather, structure and prioritise requirements from teams across Influencer.
• Platform Optimisation: Champion new and underutilised features, helping teams move away from manual workarounds by leveraging existing platform capabilities.
• Delivery: Translate business needs into clear configuration, integration or product requirements and work with Product & Engineering or relevant platform providers to deliver them.
• Build vs Buy: Support the Director of Business Operations on platform selection, system architecture and build-vs-buy decisions.

3. Rollout, Adoption & Governance

Building or buying a tool is only the start. This role makes sure new systems and internally built tools are introduced properly, have clear ownership and become part of how the business actually operates.

• Implementation: Own the business side of system implementations, releases and changes.
• Testing & Adoption: Coordinate testing, rollout, documentation, training and adoption across teams and markets.
• Internal Tools: Maintain oversight of internally built business tools, ensuring there is clear visibility of what has been built, who owns it and what business need it serves.
• Internal Tool Governance: Own the business process for how team-built tools and experiments become supported company applications, working with Product & Engineering on technical and deployment standards and IT & Information Security on security, access and data requirements.
• Lifecycle: Ensure business-critical tools are properly supported, maintained and eventually retired or replaced when they are no longer needed. Proactively keeping an eye on new and emerging ones which could consolidate our stack, or solve additional problems.

Measures of success:

• Ocean: Priority workflows successfully deployed and adopted, with measurable improvements in how teams operate.
• Business Systems: Clear ownership and effective day-to-day management of Influencer's core business systems.
• Improvement: High-impact system and workflow improvements delivered against agreed business priorities.
• Simplification: Reduction in manual processes, duplicated tools and unnecessary workarounds.
• Internal Tools: A clear and scalable process for how internally built applications are approved, supported and managed.
• Adoption: Strong and consistent usage of agreed systems across the business.

What We're Looking For

• 5+ years' experience in Business Systems, Business Applications, Enterprise Applications or a similar role.
• Experience owning and improving multiple business-critical systems.
• Experience with CRM, contract management, workflow, knowledge management or similar platforms.
• Comfortable presenting and running training sessions.
• Strong experience gathering, structuring and prioritising business requirements.
• Experience working with Product & Engineering or technical teams to deliver system improvements.
• Strong understanding of workflows, integrations and how business applications connect.
• Experience managing system implementations, releases and adoption.
• Strong stakeholder management skills, including working with senior functional leaders.
• Structured, commercially minded and focused on solving problems simply.
• Comfortable operating in a fast-growing, multi-market business.

A few of our core benefits:

• Private Healthcare through Vitality
• Wellbeing support through Vitality including EAP & Mental Health cover
• 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs)

For more information on our benefits, perks and what makes us unique, please visit our website here.

At Influencer, we’re committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.