Key Travel
Business Travel Consultant - 24/7 Team
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Join our dynamic 24/7 Business Travel Team as a Business Travel Consultant, where your expertise will drive seamless travel experiences for our clients. In this role, you will be the go-to professional for managing complex travel arrangements and providing exceptional customer service.
About us
Key Travel By Trip.Biz is the UK’s largest Travel Management Company, providing travel solutions for Faith, NGOs, and Academic sectors since 1980. We have a global presence with offices in the UK, Canada, Kenya and across Europe – with our UK head office in Manchester city centre.
We proudly support our clients in the valuable work they do in the world and want to continue to provide specialist travel solutions to meet their complex travel demands through our team of committed and highly competent individuals whose personal ideals align with Key Travel’s core values.
A typical day might include:
- Looking after our customers travel needs from first enquiry to travel completed by phone or email.
- Handling live customer travel issues outside of standard office hours to support travel needs.
- Providing a professional consultancy service for all clients, anticipating their needs and offering a range of value-added solutions to exceed their expectations.
- Booking a range of travel products and offer professional advice, inclusive of our specialist fares.
- Adapting to different priorities and clients
- Keeping up to date with Key Travel and travel sector changes, e.g. Crisis, industrial action.
- Using a Consultative Sales approach and following Best Practice
- Achieving and maintaining targets whilst working efficiently
- Regularly checking and actioning airline queue messages and monitor existing bookings on hold.
- Communicating effectively with other teams and departments to facilitate an environment of collaboration and support across the business.
- Exhibiting and encouraging a clear, simple communication style and acting as an ambassador for the corporate value system (impact, compassion and simplicity) and competency framework
- Exhibiting positive behaviour, acting as a team player to ensure the overall success of the team and the Operations function.
- Making new members of team feel welcome, knowledge sharing as appropriate.
- Actively contributing to achieve the SLA targets and team incentives.
- Engaging with team updates and participate in quarterly team meetings.
- Participating in team activities, providing support to team members as required.
- Assisting clients who may be calling for another team member who is busy.
- Maintaining the company standards for monthly booking checks and ticket book.
- Attending offered training to ensure all knowledge of airlines, fares, services, products and benefits thereof are kept fully up to date.
- Continually keeping fully abreast of airline contracts, routings and services.
- Ensuring all necessary actions are taken to reach and maintain SLA targets.
- Operating at a level of self-sufficiency and with self-direction when on shift.
- Proactively managing personal productivity, profitability and quality assurance targets to meet or exceed requirements.
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Key experience and attributes
Essential
- Native GDS experience (Amadeus preferred)
- High level of written and verbal communication skills who can deal with clients over the phone, emails and what’s apps
- Passion and experience in business or leisure travel
- Being an active, supportive, and flexible team member and contribute to the team performance
- Support and maintain a positive work environment
- Ability to work independently
- Resolution-focused who takes ownership of problems and sees them through to a successful conclusion
- Ability to multitask and adapt to an ever-changing environment
- Confident to take responsibility for your own professional development
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Desirable
- Excellent fares knowledge including post ticketing changes and cancellations
- Excellent knowledge of the travel industry
Shift pattern: 38.5 average hours per week. Shift patterns are on an 8 week rotation basis, and can be discussed in more detail at interview.
Salary range: £30,000 - £35,000 per annum
In addition to the salary, we also offer a range of benefits including but not limited to:
- Incentive scheme for additional earnings of up to £200 per month for achieved targets
- Life assurance scheme (3 x salary)
- 32 days annual leave
- A half day off and a £10 cinema voucher for your Birthday
- Option to buy/sell additional days of annual leave each year
- Access to our Employee Assistance Programme and support through Mental Health First Aiders
- Enhanced Family Leave
- Enhanced occupational sick pay
- Contribution of £60 towards a Spa Day/Wellness Experience once per year (after probation)
- Option to join the Private Medical Scheme (after probation)
- Free annual eye-care voucher
- Pension enrolment with 3% Employer & 5% Employee contribution
- A Volunteering day each year to support a cause of your choice
- Flexible benefits include the option to join our Dental Plan, Health Cash Plan Tech scheme, and Pure Card
If you meet the experience and attributes for this role then we would love to hear from you.
To apply
Please send a copy of your CV to recruitment@keytravel.com and include "Application for Business Travel Consultant vacancy" in the subject line.
We are proud to be an equal opportunity workplace, and actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do.
This post is subject to receipt of satisfactory references and a right to work in the UK.
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