Broster Buchanan
Business Travel Consultant
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Business Travel Consultant (Junior / Intermediate)
Office Based | Full Time | Permanent
Salary: £28,000-£35,000 per annum (depending on experience)
An exciting opportunity has arisen for a Business Travel Consultant to join a growing business travel team. This role is ideal for someone with experience in corporate travel who is looking to develop their career within a supportive and professional environment.
As a Business Travel Consultant, you will manage end-to-end travel arrangements for a portfolio of corporate clients, providing exceptional customer service while ensuring all bookings align with client travel policies and budgets. You'll work daily with Amadeus GDS to book flights, hotels, rail, and car hire, delivering efficient and accurate travel solutions.
The Role
You will be responsible for:
- Managing travel requests from corporate clients via phone, email, and online booking tools.
- Using Amadeus GDS to search, price, book, and issue flights, including complex international itineraries, as well as hotels, rail, and car hire.
- Ensuring all bookings comply with client travel policies and approval processes.
- Identifying cost-effective travel solutions while maintaining traveller comfort and duty of care.
- Preparing accurate quotations and itineraries, and managing amendments and cancellations efficiently.
- Keeping up to date with airline fare rules, ticketing procedures, visa and passport requirements, and destination information.
- Building strong relationships with clients and acting as a trusted travel advisor.
- Processing travel invoices and supplier payments accurately.
- Liaising with airlines, hotels, and travel suppliers to resolve booking issues and secure competitive rates.
- Supporting team performance by delivering excellent service and meeting agreed response times.
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About You
Essential
- Minimum of 1-2 years' experience within a business or corporate travel environment.
- Experience using Amadeus GDS (or a similar Global Distribution System).
- Strong knowledge of airline ticketing, fare rules, and booking procedures.
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail.
- Ability to manage multiple bookings in a fast-paced environment.
- Customer-focused with a commitment to delivering outstanding service.
- Good working knowledge of Microsoft Office, including Outlook, Word, and Excel.
- Full UK driving licence and access to your own transport.
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Desirable
- Experience using online booking tools such as Cytric, Concur, or similar.
- Knowledge of hotel and car hire programmes.
- IATA or Travel & Tourism qualification.
- Experience with rail booking platforms such as Evolvi.
- Previous experience working within a Travel Management Company (TMC).
What's on Offer
- Salary of £28,000-£35,000 depending on experience.
- 20 days' annual leave plus bank holidays, increasing with length of service.
- Company pension scheme.
- Travel industry discounts and familiarisation trip opportunities.
- Ongoing training and professional development.
- Supportive team environment with genuine career progression opportunities.
- Office-based role in a rural location with free on-site parking.
Please note: This is an office-based position in a rural location with limited public transport links. Applicants should have access to their own transport.
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