Corporate Travel Management (CTM) Group
Business Travel Consultant
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About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events, and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia, and New Zealand. www.travelctm.co.uk
About the Role
The role of a Business Travel Consultant is to provide high-quality customer service and support to internal and external clients and suppliers. The role involves managing travel bookings, enquiries, changes, and issues efficiently, while providing professional guidance and tailored travel solutions. The consultant maintains strong relationships with clients and suppliers and supports the smooth day-to-day operation of the department.
Key areas of responsibility
- Provide excellent customer service to clients and suppliers.
- Maintain strong knowledge of hotel reservation and invoicing systems.
- Support clients with CTM online booking tools while ensuring compliance with travel policies and procedures.
- Share knowledge with colleagues and escalate recurring issues appropriately.
- Provide shift cover when required.
What to expect from the recruitment process
Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;
If you are successful, we will invite you to our office for a final stage interview.
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Wherever possible, we will provide you with feedback, however, we are a small team and often we won't be able to do so until after we fill the vacancy.
CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates, and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only.
CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Reward & Recognition
Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme, and a global leadership programme.
Employee Wellbeing and Flexibility
Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.
Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.
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Sustainability Focus
Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise, we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise, we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.
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