Contego - Global Talent Solutions
Business Unit Director (EMEA) - Client Services Director
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Business Director
Retained and Exclusive role by Contego
We are seeking an experienced and commercially driven Business Director to lead the delivery and growth of a $38M global contract for a Global Outsourced Marketing Execution and Procurement Company who proudly celebrates 20 years of turning bold ideas into meaningful brand experiences — with a +700-strong team across 60 countries worldwide.
This role will have overall responsibility for the successful operational and commercial management of the account across 16 markets, leading a team of 35 people with 2 direct reports.
The successful candidate will ensure excellence in contract delivery, client satisfaction, financial performance, and strategic growth initiatives.
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Key Responsibilities
- Lead the end-to-end delivery of the global contract
- Manage and develop 2 direct reports and oversee performance across a wider international team of 35
- Own forecast vs actual performance management, ensuring strong financial control and accountability
- Deliver against agreed client KPI’s and KBI’s
- Drive strategic initiatives focused on harmonisation, operational efficiency, and growth opportunities across markets
- Build strong senior stakeholder relationships with both internal and client teams
- Lead monthly business reporting, performance reviews, and governance processes
- Identify risks, opportunities, and continuous improvement initiatives to enhance service delivery and commercial performance
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Ideal Candidate
- Proven experience managing large-scale global accounts or complex client contracts
- Strong commercial, operational, and strategic leadership capability
- Experience leading multi-market and cross-functional teams
- Excellent stakeholder management and client relationship skills
- Highly analytical with strong forecasting and reporting expertise
- Ability to operate in a fast-paced, international environment
- Must be based in London
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