ISS Facility Services UK
Business Unit Director
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Monday to Friday
Hybrid role - some home working with regular travel to ISS and Client sites as required in the UK
Senior level salary and package
Here at ISS as a leading Facilities Management (FM) provider, we are looking to recruit an established executive leader to join our "Financial Services" business unit, consisting of a number of our biggest and most exciting contracts, encompassing both Hard and Soft FM services.
This is a senior leadership role with full P&L ownership for a financial services portfolio of c.£100m, accountable for portfolio performance, client retention, commercial growth, operational excellence, and leadership of account teams.
The role will report to the Segment Director – Financial Services and will work closely with Key Account Directors, Key Account Managers, the Key Account Portfolio Manager, Commercial & Business Development, Finance, People & Culture, HSEQ, Business Analysis / WFM and wider UK&I functions.
This role is designed for a leader who can operate confidently from boardroom to frontline: building trusted senior client relationships, driving commercial performance, improving margin, and creating the conditions for teams and Placemakers to succeed.
This is a fantastic, highly unusual senior vacancy to join a market leader in the FM space, ensuring current and continued success with some of sector's most enviable Accounts.
Actions will include:
- Take full accountability for the financial services portfolio P&L, annual budget delivery, margin improvement, cash discipline, risk management and performance across all agreed metrics.
- Lead the portfolio business planning cycle, ensuring account plans are commercially robust, operationally realistic, and aligned with the FS and UK&I strategy.
- Take full accountability for the financial services portfolio P&L, annual budget delivery, margin improvement, cash discipline, risk management and performance across all agreed metrics.
- Ensure all accounts have clear contract management plans, governance routines, risk logs, financial controls, and performance improvement plans.
- Lead commercial transformation across the financial services portfolio, with a clear focus on margin improvement, disciplined contract change, value-added services, cost control and better use of data.
- Identify and convert opportunities in sustainability, capital projects, workplace advisory, technical services, incident management, wellness strategy and work modes, aligned to the FS structure’s focus on margin-enhancing value services.
- Own senior client relationships across the portfolio, ensuring regular executive-level engagement and clear alignment between client priorities, ISS delivery and commercial opportunities.
- Ensure consistent, high-quality delivery across the portfolio, including mobilisation, transition, stabilisation, transformation and continuous improvement.
- Provide clear, insight-led performance, risk and strategic updates to UK&I senior leadership/CLT to improve and influence decision-making across the portfolio and business unit, including labour productivity, workforce planning, overtime, temporary labour, service performance, margin and customer reporting.
- Lead, coach and develop KAPD, KADs, KAMs, portfolio support roles and other matrix leadership, creating a high-performing team with clear accountability, strong engagement and consistent leadership standards.
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- Proven experience leading complex, high-value account portfolios across multiple sites and stakeholders.
- Strong P&L capability, including budgeting, forecasting, margin improvement, contract governance and commercial decision-making.
- Experience in facilities management, workplace services, business services, outsourcing, property services or a related operational services environment.
- Strong understanding of key account management, client retention, contract change, service improvement and portfolio growth.
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
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