Marriott
Butler, Pre-Opening - The St. Regis London
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Butler
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'—a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As a Butler, you will deliver bespoke and anticipatory service, ensuring every guest experience is seamless from pre-arrival through to departure. Working closely with colleagues across the hotel, you will build meaningful connections with guests, understand their preferences, and create memorable, personalised moments that exceed expectations. This role is ideal for a passionate service professional who thrives on attention to detail and delivering excellence.
Key Responsibilities
- Provide personalised Butler service throughout the guest journey, from pre-arrival to departure
- Anticipate guest needs and proactively deliver thoughtful, tailored experiences
- Coordinate requests across departments to ensure seamless and efficient service delivery
- Support the organisation and execution of guest preferences, amenities, and special requests
- Collaborate with other departments to meet service standards
- Build strong rapport with guests, ensuring comfort, satisfaction, and loyalty
- Handle guest enquiries and concerns with professionalism, discretion, and care
- Maintain accurate records of guest preferences to personalise future stays
- Uphold St. Regis brand standards and signature service rituals at all times
- Ensure a safe and secure working environment, following all company policies and procedures
- Maintain a professional appearance, communication style, and level of conduct at all times
- Take a hands-on approach to daily tasks, ensuring service consistency and operational support
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Core Competencies
We are seeking a refined and service-driven individual who embodies elegance, intuition, and attention to detail. You will demonstrate a natural ability to connect with guests and deliver truly personalised service. You should have:
- Previous experience in butler service, ideally within a luxury environment
- A passion for personalised, anticipatory service
- Excellent interpersonal and communication skills
- Strong attention to detail and a proactive mindset
- Ability to work in a fast-paced, high-standards environment
- Confidence in handling guest requests with professionalism and discretion
- A collaborative approach and ability to work across multiple departments
- Professional presentation and a commitment to excellence
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
- Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub's exclusive retail, wellness, and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide
Career Development
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programmes
- Continuous learning through structured programmes
- Premium e-learning platform access
- Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities
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Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated - birthday, anniversaries, personal milestones, and achievements
- Vibrant social calendar with team events and engagement activities
Terms and Conditions Apply
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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