Cox Automotive Europe
Buyer Services Manager
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Buyer Services Manager
Location: Northampton
Field Based with regular branch and customer travel
Drive Growth. Build Relationships. Deliver Exceptional Buyer Experiences.
At Cox Automotive, we're transforming the way the automotive industry buys, sells, owns, and uses vehicles. We're looking for a commercially minded Buyer Services Manager to join our Northampton team and play a pivotal role in driving buyer engagement, auction performance, and customer growth.
This is an exciting opportunity for a relationship-focused sales professional with experience in automotive, remarketing, auctions, fleet, or dealer services who thrives on developing customer partnerships and delivering outstanding results.
About the Role
As a Buyer Services Manager, you'll be responsible for developing and managing a portfolio of buyers, increasing participation across our sales channels, and ensuring customers receive a first-class experience.
Key responsibilities include:
- Growing active buyer numbers and transaction volumes across your customer portfolio.
- Building strong, long-term relationships with dealers and key buying customers.
- Driving provisional sale performance and improving conversion rates.
- Supporting the resolution of buyer queries, complaints, and arbitration cases.
- Analysing sales performance data and implementing strategies for improvement.
- Working closely with branch management, operational teams, and marketing colleagues to maximise buyer engagement.
- Promoting the wider Cox Automotive product portfolio and identifying new business opportunities.
- Visiting customers regularly to understand their needs and strengthen partnerships.
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About You
We're keen to hear from candidates who can demonstrate:
- A proven track record in sales, account management, or business development.
- Experience within automotive, auctions, vehicle remarketing, fleet, or dealer services.
- Excellent relationship-building and networking skills.
- Strong communication, negotiation, and problem-solving abilities.
- Experience influencing and motivating others to achieve targets.
- A customer-first mindset with a passion for delivering exceptional service.
- The ability to analyse performance metrics and turn insights into action.
Why Join Cox Automotive?
Joining Cox Automotive means becoming part of a global organisation that is shaping the future of mobility. We offer a collaborative culture, opportunities for development, and the chance to make a real impact within a market-leading business.
If you're commercially driven, passionate about building customer relationships, and ready for your next challenge, we'd love to hear from you.
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Inclusion, Diversity & Equality
At Cox Automotive, we believe that diverse perspectives, backgrounds, and experiences make us stronger. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to achieve their full potential.
We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity or expression, race, ethnicity, religion or belief, sex, sexual orientation, marriage or civil partnership status, pregnancy or maternity status, or any other characteristic protected by law.
We are committed to providing an accessible recruitment process and will make reasonable adjustments wherever possible to support candidates throughout their application journey.
Together, we're building a culture where everyone belongs.
Apply now and help us deliver world-class buyer experiences across the automotive marketplace.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners.
We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.
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