Rhenus Logistics
CAA - Team Leader
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What You Can Expect:
Shift Pattern:
- Monday to Friday, 08:00-16:00 / 08:30 - 16:30 / 09:00 - 17:00 (37.5 hours a week)
The role would suit a person that has a proven high level of competency and achievements in the same or similar role. The job holder can support and show confidence in dealing with customers’ direct, dealing with queries, i.e., why the delivery wasn’t taken/delivered. Proven history in providing a proactive service to the customer is essential. This is a high-scale administration role. It is necessary for the job holder to hold the enthusiasm to excel in this role and the willingness to learn. Training is provided within this role to ensure the best outcome for the job holder. There is direct customer contact for this role.
Key Responsibilities
- Liaise with customers on a day-to-day basis to provide support and advice on any queries and issues.
- Deal with all service issues, liaising with the operational team to provide solutions to queries/problems.
- Work on your own initiative to provide improvements and solutions, being innovative, working closely with the customer to continuously improve performance and perception through continual improvement programs.
- Produce daily reports both internally and externally as required by the customer, identifying shortages; failed deliveries; incorrect quantities, using WMS system and Excel.
- Offer solutions to customers to improve the service and move their business forward.
- Meet with customers to discuss production and improvements in areas, inviting colleagues that are necessary for the meeting.
- Provide guidance, support, and informal coaching to administrators and new colleagues.
- Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
- Ensure all work is completed to a high standard, eliminating the need for rework and/or changes.
- Review stock levels and movements in line with customer requirements.
- Requirement to prioritize own work, meeting required timescales.
- Able to apply vigilance and care in the approach to work, judging when and who else to involve.
- Exercise independent judgment in solving problems with only general guidance available in the shape of established practices and precedents.
- Arrange reviews and QC meetings with customers.
- Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.
- Multi-skill across job roles and customers to provide cover for colleagues when required.
- Develop relations and knowledge of operations to establish how this can aid in providing solutions to customers.
- Communicate with colleagues, peers, and other internal staff to enable the role to be carried out.
- Understand colleagues and customer requirements and your role to enable these requirements to be met.
- Build relations with customers to improve performance and customer perception.
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What You Bring:
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Knowledge & Skills
- Excellent command of the English language, both written and spoken with good communication skills.
- Advanced Level Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
- Administration and organization skills.
- Ability to problem-solve with awareness when to escalate to the next level of management.
- Able to work on own initiative.
- Accurate and reliable.
- Ability to prioritize tasks within a daily work allocation, defined timetable, or routine.
- Knowledge of principles and practices of organization, planning, records management, and general admin.
- Ability to operate standard office equipment.
- Able to work as part of a team as well as on their own.
- GSCE Maths and English grade C or above or equivalent.
- Knowledge of the industry.
- Confidence in dealing with customers directly.
- Experience of having worked in a similar role previously.
- A-level standards or equivalent level numeric and literacy skills.
- Warehouse/Distribution background.
- Cultural awareness within a diverse workforce.
- Cross-functional working ability to influence across different departments to achieve the correct outcome.
- Knowledge and of IT systems and aptitude to understand how they influence performance, cost, and customer perception.
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