Key responsibilities

• Customer support: Provide friendly and effective support to customers both on site and remotely, helping them resolve software and technical issues.
• Training & demonstrations: Deliver training to individuals and small groups on CAD/CAM systems, and demonstrate software solutions to prospective and existing customers.
• System implementation: Assist with implementations from initial preparation through installation, training and handover, ensuring customers are confident using their new systems.
• CAM machinery support: Learn the operation of CNC cutters and related CAM machinery so you can support customers, troubleshoot problems and train operators in safe working practices.
• Machine installation: Work alongside our engineers when machinery is delivered to customer sites, assisting with assembly, set-up and commissioning.
• Technical troubleshooting: Investigate problems by phone, email and remote-access software, identifying practical solutions and escalating issues when specialist assistance is required.
• Supplier liaison: Liaise with VetiGraph’s suppliers in the UK, Europe and China to obtain technical information, resolve issues and support customer requirements.
• Documentation: Help create and maintain training manuals, user guidance and other technical documentation.
• Software testing: Test new and updated software, identify issues and produce clear bug reports for development teams.

Who we are looking for

We are looking for someone with a working knowledge of soft-material design and production, combined with a genuine interest in technology and a willingness to develop new skills. You do not need to be an expert in CAD/CAM or CNC machinery. Full VetiGraph training will be provided. What is important is that you understand the industries and materials our customers work with and are confident learning the technology used within those industries.

The ideal candidate will have:

• A working knowledge of soft-material design and production, such as apparel, pattern making, textiles, upholstery, furniture or related industries.
• Knowledge and understanding of pattern making and grading, manual or digital, and an understanding of garment production.
• An interest in CAD/CAM, digital design and technology. Previous CAD or PLM experience is an advantage, but full VetiGraph training will be provided.
• Strong customer service skills and the confidence to work directly with customers.
• Clear and professional written and verbal communication skills.
• A practical, organised and methodical approach to problem-solving.
• A positive, self-motivated attitude with the ability to work independently when required
• Comfortable learning new software, machinery and technical processes
• Creative and able to think logically when finding solutions to customer problems.
• Able to remain calm and effective when working under pressure or to deadlines.
• High attention to detail and a commitment to doing work accurately.
• A team player who communicates well and works positively with colleagues and suppliers.
• Willing and able to travel and stay away from home for short periods, including occasional overseas assignments.
• A full UK driving licence and access to your own car.

What we offer

• Competitive salary, depending on experience.
• Excellent training and the opportunity to develop a wide range of new technical and industry skills.
• Company laptop and phone.
• Company pension.
• Regular team socials in a welcoming and inclusive working environment.

Practical requirements

Applicants must have the right to work in the UK and be able to travel within the UK and, when required, overseas. The role will involve occasional overnight stays away from home.

To apply Please email your CV to Nadia@vetigraph.co.uk.

If you would like to find out more about the role before applying, you are welcome to contact Nadia to arrange an informal chat. She will be happy to answer any questions you may have about the position and working at VetiGraph.