Starwood Hotels
Cafe Supervisor, Neighbours
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Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
At Neighbours & Nightingale Cafés, we bring people together through great coffee, delicious food, and warm, good-natured service. We are looking for an enthusiastic and hands-on Café Supervisor to support the Café Manager in the day-to-day running of our café, ensuring every guest enjoys a welcoming and memorable experience.
As our Café Supervisor, you will:
- Lead by example, motivate and support the team, and ensure our café operates smoothly and efficiently.
- Maintain exceptional service and product quality.
- Oversee daily operations, stock management, and health and safety standards.
- Create an environment where both guests and team members feel valued.
Job Responsibilities...
Team Leadership & Guest Experience
- Supervise, motivate, and support the café team to deliver high standards of service.
- Lead by example, providing friendly, attentive, and professional service to every guest.
- Coordinate the team during busy service periods, ensuring smooth and efficient operations.
- Ensure guests are warmly welcomed, orders are taken accurately, and service is delivered to the highest standard.
- Engage with guests throughout their visit, responding promptly to requests, feedback, and concerns.
- Handle guest complaints professionally, resolving issues where possible and escalating them to management when required.
- Coach and develop team members, enhancing their service skills, product knowledge, and confidence.
- Support the induction and training of new team members, helping them feel welcome and prepared for their role.
- Encourage the team to promote and upsell our coffee, beverages, pastries, food items, and other café offerings.
- Ensure cash handling and electronic payment procedures are followed accurately and in line with hotel standards.
Café Operations
- Support the Café Manager in overseeing the daily running of Neighbours & Nightingale Café.
- Allocate duties and responsibilities to team members according to operational needs.
- Monitor performance throughout each shift, providing clear direction and support to maintain service standards.
- Ensure all café areas are clean, organised, well-stocked, and ready for service.
- Maintain consistent standards of food and beverage quality, presentation, and availability.
- Conduct regular stock checks of coffee beans, tea, milk, syrups, pastries, food items, packaging, and other consumables.
- Assist with stock ordering, deliveries, inventory management, and stock counts, reporting shortages, damaged goods, and wastage promptly.
- Communicate operational updates, guest feedback, maintenance issues, and staffing concerns to the Café Manager.
- Work collaboratively with other hotel departments to ensure a seamless and positive guest experience.
- Support the Café Manager with staff scheduling, training, performance management, and operational planning when required.
- Contribute to achieving café sales, service, operational, and guest satisfaction targets.
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Health, Safety & Hygiene
- Ensure the café operates in accordance with food hygiene, health and safety legislation, hotel policies, and the standards required by Westminster Council's Environmental Health Officer (EHO).
- Use Alert65 to support compliance monitoring and ensure all required checks and records are completed accurately.
- Monitor food handling, storage, temperature control, and hygiene procedures to maintain the highest standards.
- Ensure appropriate measures are followed to prevent cross-contamination and protect the safety of our guests and team members.
- Conduct regular checks of café equipment, work surfaces, storage areas, and guest spaces.
- Oversee daily cleaning and sanitisation schedules, ensuring all tasks are completed to the required standard.
- Ensure daily opening and closing checklists are completed and reported through Alert65.
- Identify and promptly report hazards, accidents, equipment faults, and maintenance requirements.
- Ensure team members understand and follow fire safety, emergency, and workplace safety procedures.
About you...
- Previous experience in a café, coffee shop, restaurant, or Food & Beverage environment, ideally in a supervisory or team leader role.
- A genuine passion for coffee, food, and creating memorable guest experiences.
- A hands-on leader who can motivate, support, and guide a team in a fast-paced environment.
- Excellent customer service skills, with the confidence to engage with guests and handle feedback professionally.
- Strong organisational skills, with the ability to prioritise tasks and coordinate a team during busy service periods.
- Good commercial awareness, with an understanding of upselling, stock control, waste reduction, and achieving sales targets.
- Knowledge of food hygiene, health and safety, and safe food handling practices.
- Excellent communication skills and the ability to build positive relationships with guests, team members, and other hotel departments.
- A proactive and positive approach, with a keen eye for detail and a commitment to maintaining high standards.
- Flexible and reliable, with the ability to meet the demands of a hotel operation, including weekends and bank holidays when required.
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Why Choose Us?
Our culture is caring, thoughtful, and rooted in purpose. We deliver informed, good-natured service, perfectly executed, to create fulfilment and well-being for both our guests and team members.
As part of our team at 1 Hotel Mayfair, you can look forward to:
- A unique, nature-inspired working environment in the heart of Mayfair.
- Free healthy and nutritious meals on duty.
- Access to our 24-hour Employee Assistance Programme (EAP).
- Flu vaccination vouchers.
- Eye care contributions.
- Social events and team celebrations throughout the year.
- Wedding and baby gifts to celebrate life's special moments.
- Travel season ticket loan.
- Complimentary spa massage and reflexology treatment.
- West End Club discounts at local shops, hotels, bars, and restaurants.
- Spa, Food & Beverage discounts ranging from 30% to 50%.
- The opportunity to enjoy a guest experience stay and discover our restaurant and bars.
- Opportunities to participate in charity and community events.
- Discounted hotel room rates for team members, friends, and family across Starwood Hotels.
- Enhanced holiday benefits.
- Team Member Recognition Programme, where you can earn rewards and celebrate the contributions of others.
- SH University, offering eligible team members access to professional development, learning opportunities, and courses and certifications.
- Career development opportunities, with the chance to grow your skills and progress within our hotels.
If you are passionate about hospitality, love bringing people together over great coffee and food, and are ready to inspire a team while delivering exceptional service, we would love to welcome you to Neighbours & Nightingale Café!
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
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