Greystar
CAFM Manager
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ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Reporting to the Senior Director Facilities Management, the CAFM Manager will oversee the configuration, operation, and maintenance of the facilities management software system, ensuring accurate data, efficient work order management, and system & property compliance. This role will bridge technical teams and end-users of the system, generating reports on maintenance, assets, and KPIs to drive operational and investment efficiency.
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JOB DESCRIPTION
Key Role Responsibilities:
- The post holder will be responsible for supporting the delivery of the CAFM, but more importantly, will lead on continuous management of the system, becoming the subject matter expert.
- Lead all workstreams integral to the CAFM system and work with operational teams and relevant stakeholders to support delivery.
- System Administration: Overseeing the day-to-day operation, configuration, and upgrades of the CAFM system.
- Data Management: Maintaining accurate asset registers, locations, PPM (Planned Preventative Maintenance) schedules, remediation quotations/purchase orders, and building data.
- Workflow Optimization: Defining and mapping business processes to enhance maintenance and reactive works.
- Reporting & Analytics: Analyzing data to generate performance reports (KPIs/SLAs) for leadership on maintenance, compliance, and budget tracking. Also to monitor and ensure contractor service levels are being met.
- Support & Training: Providing user support, training, and documentation to colleagues and contractors on how to effectively use the system and mobile devices.
- Liaison: Acting as the main point of contact between IT teams, software vendors, and Facilities Management teams.
- System Development: Driving the adoption of new system capabilities, conducting audits on system usage, and managing CAFM improvement roadmaps.
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Knowledge & Qualifications:
- An understanding of UK Health & Safety laws and statutory regulations relating to high rise buildings management (i.e. the building safety regulations) including interactions with Local Authority Representatives.
- Strong working knowledge of CAFM systems, database management, and BIM integrations.
- Proven property and facilities management experience.
- Ability to analyze large data sets and create meaningful reports.
- Strong interpersonal skills to work across various departments including operations, IT, and finance.
- Degree or equivalent experience in Facilities Management, IT, or a related field.
- Experience in system mobilization or contract mobilization.
- NEBOSH qualified (desirable).
- An understanding of SFG20 (Desirable).
- IWFM Level 4 (Desirable).
Important Notice:
Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
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