Call Analyst - Care Coordination Centre

Are you able to self motivate and work under pressure?

Would you like a mixture of home and office working?

Are passionate about patient care?

If you can answer yes to all of these then we would like to hear from you.

About the Role

The Care Coordination Centre (CCC) is the single point of access for patients that need care in the community. Operational 24 hours per day, 7 days per week we are the referral route for both East and West Suffolk based patients.

The Care Coordination Centre has established itself as the starting point for many specialist services as their dedicated referral route and is expanding all the time.

If you are looking for a new or change of career. Are passionate about customer service and patient care this could be the role for you. If you are a good communicator, self motivated, organised and able to work both independently and as part of a team.

This is a permanent Full time position 37.5 hours per week

Weekend working and early evening working is part of the position

Sustainable Home internet is required to support remote working when applicable

Responsibilities

• Receiving and processing all forms of communication into the Care Co-ordination Centre, in a timely fashion to support effective delivery of patient care
• Responsible for entering the registration data into appropriate IT systems and the co-ordination of patients’ treatment.
• Perform secretarial duties and clinical administrative duties for appointment clinics as well as community clinical staff visits.
• Facilitate the scheduling of patient visits in accordance with agreed prioritisation rules
• Ensure the allocation of referrals to the appropriate teams/specialties.
• Act as first point of contact with patients, public and referrers to support service delivery and respond to concerns.
• Support the signposting of patients/public and referring clinicians to other services where appropriate.