• Predictable, Set Schedules: Say goodbye to unpredictable shifts and constant schedule changes. We provide fixed, set schedules so you always know your working hours well in advance, making it simple to plan your life.

• Robust Perks & Comprehensive Benefits:

  • Competitive hourly wage of $18.50/hr.
  • Full health, dental, and vision coverage to protect you and your family.
  • Generous paid time off (PTO).
  • Group RRSP matching program to help you invest in your financial future.

Your Role & Daily Impact:

As a Customer Service Agent, you are the voice of our clients and the heart of our organization. You will serve as an essential operational partner, delivering seamless, compassionate, and precise communication services.

Day-to-Day responsibilities include:

• Answering incoming calls for a wide variety of medical practices, urgent care services, and commercial clients with warmth and professionalism.
• Assessing caller needs quickly, managing sensitive information, and logging detailed messages with total accuracy.
• Escalating urgent or time-sensitive inquiries directly to on-call medical personnel or business managers following exact client protocols.
• Maintaining precise record keeping across multiple software platforms while staying cool, calm, and collected under pressure.
• Fostering trust and confidence with every interaction, ensuring callers feel supported, understood, and cared for.

What We Look For in Agents:

We are seeking positive, adaptable individuals who take pride in doing thorough, high-quality work. While previous customer service or call center experience is a plus, your attitude, communication ability, and reliability matter most to us.

• Exceptional Communication: Clear, professional verbal and written skills, combined with active listening and a genuinely supportive tone.
• Detail and Accuracy: A sharp focus on precision because taking accurate down-to-the-detail messages can be crucial for our medical and business partners.
• Technical Agility: Comfortable using computers, toggling between multiple software applications, and eager to learn new systems quickly.
• Unwavering Dependability: A strong work ethic and consistent attendance record. Our clients rely on us 24/7/365, making punctual team members essential to our shared success.
• Dedicated Home Office: Since this position transitions to a hybrid schedule, you must have a private, quiet, and distraction-free workspace at home equipped with reliable high-speed internet.
• Operational Availability: To support our continuous 24/7 client operations, candidates must be available to work one weekend day per week and be open to working scheduled holidays as needed.

How Our Hiring Process Works:

Ready to take the next step toward a stable, supportive, and rewarding workplace? We'd love to review your application!

1. Submit Your Resume: Apply directly through this posting with an updated resume.
2. Resume Review: Our talent team reviews all incoming applications in the order they are received to ensure a fair and thorough process for every candidate.
3. Next Steps via Email: If your background and qualifications match what we're looking for, our recruiting team will reach out via email with next steps.

TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.