Finlay Jude Associates Ltd
Call Centre Advisor
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FJA are working with a national leader in the Water Industry, who are looking to recruit Call Centre Advisors.
The role will be based out of their offices in the Walsall, West Midlands area.
The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period.
We are looking for customer-focused, hard-working individuals who have great organisational skills, a good attention to detail, and great telephone manner.
Our client works on behalf of Severn Trent Water so this role involves speaking to customers who are experiencing issues such as a broken toilet, burst pipes, boiler or water butt issues etc. You will be making outbound calls to book appointments for a Maintenance person to attend the property and repair the problem.
Key Responsibilities As An Outbound Caller
- Listening to customer concerns, questions, or requests, and responding in a professional and courteous manner.
- Responding to customer concerns about water pressure issues, leaks, outages, or planned maintenance schedules.
- Making outbound calls to existing customers to schedule maintenance visits.
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Successful Outbound Caller Will
- Have previous experience in a Call Centre or Customer service position
- Have a proactive approach in how they work
- Confident telephone manner
- You must be comfortable working in a call centre environment
- Exceptional customer skills
- Computer skills including Excel and Word
This role would suit someone looking to work within a customer service-orientated environment or an experienced Customer Service Representative, Call Centre Agent, Call Handler, or Customer Service Advisor.
If you are looking for an Outbound Caller role and want to work for a forward-thinking Company, then click on the ‘apply now’ button. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised.
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Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the job.
Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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